Student Support & Crisis Navigator

Carnegie Mellon University; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Tuition benefits

Free Pittsburgh Regional Transit bus a

Family Concierge Team

Fitness center access

Job summary

Carnegie Mellon University in Pittsburgh seeks a Coordinator of Student Support Resources to assist students in need by providing personalized support and access to campus and community resources. The role leads case management for undergraduate and graduate students living off-campus, collaborating with Counseling and Psychological Services, University Health Services, and academic advisors.

The position emphasizes student-centered advising, crisis response, documentation, and

Qualifications

• Master's degree in higher education or related field required.
• 1–3 years human services or related experience required.

Responsibilities

• Providing walk-in and by-appointment support and assistance for students
• Consultation and advising services for faculty, staff, and others regarding case-specific student issues
• Coordinating case management for acute students-of-concern, including collaboration with campus partners
• Responding to emergency or crisis situations in collaboration with community health and safety resources
• Maintaining relationships with select students on leave of absence toward engendering a return from leave
• Maintaining up-to-date documentation of services, including reports and assessment of divisional work with students
• Intake and triage reports about students of concern submitted to the Office of the Dean of Students
• Coordinating education and outreach in support of the department’s work
• Other duties as assigned

Skills

Communication skills

Critical thinking

Collaboration

Student affairs experience

Education

Master's degree in higher education or related field

Job description

Carnegie Mellon University in Pittsburgh seeks a Coordinator of Student Support Resources to assist students in need by providing personalized support and access to campus and community resources. The role leads case management for undergraduate and graduate students living off-campus, collaborating with Counseling and Psychological Services, University Health Services, and academic advisors.

The position emphasizes student-centered advising, crisis response, documentation, and