Compassionate Receptionist for Counseling Services (On-Campus)

Carnegie Mellon University; Pittsburgh (Allegheny County); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Tuition benefits

Paid time off

Retirement plan

Transit pass

Childcare support

Fitness center access

Job summary

Carnegie Mellon University’s Counseling and Psychological Services (CaPS) invites applications for a full-time Receptionist on campus in Pittsburgh, PA. The role blends high-level administrative support with compassionate student service and crisis-informed care.

You will manage front-desk triage, scheduling, and secure health records handling while guiding students, staff and visitors to appropriate resources.

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• 3-5 years of administrative, reception, or customer service experience, ideally in healthcare, mental health, or higher education.
• Proficiency with Google Drive (docs, sheets, etc.) and comfortable learning Electronic Health Record (EHR) software systems.

Responsibilities

• Greet students, staff, and visitors with a calm, welcoming demeanor and triage when needed.
• Schedule appointments for individual therapy, intake sessions, psychiatric care, and group sessions.
• Maintain confidentiality of student records in line with FERPA and HIPAA; manage digital charts and documents.

Skills

Communication

Multitasking

Active listening

Education

High school diploma

Associate’s or Bachelor’s degree preferred

Tools

Google Drive

EHR software

Job description

Carnegie Mellon University’s Counseling and Psychological Services (CaPS) invites applications for a full-time Receptionist on campus in Pittsburgh, PA. The role blends high-level administrative support with compassionate student service and crisis-informed care.

You will manage front-desk triage, scheduling, and secure health records handling while guiding students, staff and visitors to appropriate resources.