Student Support & Crisis Case Manager

Montana State University; Bozeman (MT); On-site; USD 57,000 - 69,000; Full time

Job summary

Montana State University, Bozeman, seeks a Non-Clinical Case Manager in the Office of the Dean of Students to oversee a caseload of students facing personal hardship, coordinate interventions, and provide referrals to campus and community resources. The role emphasizes holistic support, privacy compliance, and collaboration with multiple university units.

The position focuses on crisis response, educational outreach, and administrative duties to sustain student wellness and academic success.

Qualifications

• Bachelor’s degree plus 1–3 years of progressively responsible experience in student affairs, higher education, psychology, social work, or counseling.
• Experience with crisis intervention and case management in a higher education setting.
• Knowledge of FERPA, Title IX, Clery Act and related regulations.
• Strong interpersonal and written communication skills.
• Ability to collaborate across multiple university units to support students.

Responsibilities

• Provide direct student support and case management for students experiencing distress or hardship.
• Conduct initial and follow-up meetings with students, families, faculty and staff regarding concerns.
• Coordinate interventions and communication among university offices and community resources.
• Develop print materials and website content on student support and incident response.
• Maintain case files and ensure privacy in accordance with FERPA and regulatory requirements.

Skills

Interpersonal skills

Crisis intervention

Written communication

Team collaboration

FERPA knowledge

Policy navigation

Education

Bachelor's degree in related field

Master's degree in related field

Tools

Maxient

Job description

Montana State University, Bozeman, seeks a Non-Clinical Case Manager in the Office of the Dean of Students to oversee a caseload of students facing personal hardship, coordinate interventions, and provide referrals to campus and community resources. The role emphasizes holistic support, privacy compliance, and collaboration with multiple university units.

The position focuses on crisis response, educational outreach, and administrative duties to sustain student wellness and academic success.