Student Wellness & Risk Intervention Case Manager

San José State University; San Jose (CA); On-site; USD 71,000 - 74,000; Full time

Benefits offered by this job

Benefits package

Job summary

San José State University is seeking a BI Case Manager to provide non‑clinical case management, risk assessment, and referrals for students in distress. The role collaborates with Housing, Police, CAPS, Student Conduct, and other campus partners to support students’ safety and academic progress.

The position emphasizes outreach, training, and timely follow‑up, including after‑hours responses. A master’s degree in counseling or related field plus four years of student services experience is

Qualifications

• Equivalent to graduation from a four‑year college or university in a related field, plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution.
• Four years of progressively responsible professional student services work experience. A master’s degree may substitute for one year of experience.
• A doctorate or internship may substitute for two years for positions with major responsibility for counseling.

Responsibilities

• Provide non-clinical case management and safety assessments for students in distress.
• Coordinate referrals to on‑ and off‑campus resources, including EAP and campus partners.
• Conduct risk assessments and respond to high‑risk situations with appropriate escalation.
• Offer outreach, training, and consultation to campus community members.
• Maintain case management records and ensure timely follow‑up and documentation.
• Collaborate with University Housing, University Police, CAPS, Faculty Affairs, EEO/Employee Relations, Student Conduct, and People and Culture.
• Support students in returning to academic progress during withdrawal, leave of absence, or reinstatement.
• Be available for consultations with students, faculty, staff, and campus groups, including after‑hours contacts.

Skills

Crisis counseling

Student services

Communication

Multicultural environment

Counseling guidance

Team collaboration

Education

Master’s degree in Counseling or Social Work

Four-year college degree

Job description

San José State University is seeking a BI Case Manager to provide non‑clinical case management, risk assessment, and referrals for students in distress. The role collaborates with Housing, Police, CAPS, Student Conduct, and other campus partners to support students’ safety and academic progress.

The position emphasizes outreach, training, and timely follow‑up, including after‑hours responses. A master’s degree in counseling or related field plus four years of student services experience is