Student Support Call Agent – Admissions

Cotulla Education; United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Life insurance options

Paid parental leave

PTO

Employee Assistance Program (EAP)

Job summary

Cotulla Education, home to the Aviation Institute of Maintenance, Centura College, Tidewater Tech, and American Lineman College, is seeking a Student Support Representative for our corporate admissions team. The role focuses on quickly connecting with prospective students, providing initial information, and transferring qualified inquiries to campus admissions teams.

You will primarily work on the phone in a high-volume dialer environment, with clear performance targets and structured coaching

Qualifications

• Strong phone presence and communication skills.
• Ability to work in a high-volume, metrics-driven environment.
• Comfortable being on the phone for the majority of the workday.
• Strong organizational skills and attention to detail.

Responsibilities

• Handle a high volume of outbound and inbound calls daily using an automated dialer system.
• Connect with new prospective students and provide clear, concise program information.
• Transfer qualified prospects to campus admissions teams in real time.
• Schedule appointments when campus staff are unavailable.
• Follow a defined call flow and quality standards (no strict script, but structured expectations).
• Accurately log call activity and outcomes in internal systems.
• Maintain a consistent pace of calls and productivity throughout the day.
• Collaborate with team members and leadership to meet performance goals.

Skills

Strong phone presence

High-volume metrics-driven environment

Comfortable on the phone

Organizational skills

Daily/weekly performance metrics

Job description

Cotulla Education, home to the Aviation Institute of Maintenance, Centura College, Tidewater Tech, and American Lineman College, is seeking a Student Support Representative for our corporate admissions team. The role focuses on quickly connecting with prospective students, providing initial information, and transferring qualified inquiries to campus admissions teams.

You will primarily work on the phone in a high-volume dialer environment, with clear performance targets and structured coaching