Admissions Call Center Representative

Cotulla Education; United States; À distance; USD 28 000 - 30 000; Plein temps

Avantages offerts par ce poste

401(k) with company match

Health, dental, and vision insurance

Life insurance options

Paid parental leave

PTO

Employee Assistance Program (EAP)

Résumé du poste

Cotulla Education, home to the Aviation Institute of Maintenance, Centura College, Tidewater Tech, and American Lineman College, is seeking a Student Support Representative for our corporate admissions team. The role focuses on quickly connecting with prospective students, providing initial information, and transferring qualified inquiries to campus admissions teams.

You will primarily work on the phone in a high-volume dialer environment, with clear performance targets and structured coaching

Qualifications

• Strong phone presence and communication skills.
• Ability to work in a high-volume, metrics-driven environment.
• Comfortable being on the phone for the majority of the workday.
• Strong organizational skills and attention to detail.

Responsabilités

• Handle a high volume of outbound and inbound calls daily using an automated dialer system.
• Connect with new prospective students and provide clear, concise program information.
• Transfer qualified prospects to campus admissions teams in real time.
• Schedule appointments when campus staff are unavailable.
• Follow a defined call flow and quality standards (no strict script, but structured expectations).
• Accurately log call activity and outcomes in internal systems.
• Maintain a consistent pace of calls and productivity throughout the day.
• Collaborate with team members and leadership to meet performance goals.

Connaissances

Strong phone presence

High-volume metrics-driven environment

Comfortable on the phone

Organizational skills

Daily/weekly performance metrics

Description du poste

ABOUT US- Big Changes, Better Benefits - Join us today!

At Cotulla Education, home to the Aviation Institute of Maintenance, Centura College, Tidewater Tech, and American Lineman College, we are dedicated to transforming lives through hands-on, career-focused education. Our mission is to empower students to achieve their professional dreams in high-demand fields like aviation, healthcare, information technology, and skilled trades. With experienced faculty providing personalized support, our graduates emerge as future leaders ready to make a significant impact in their communities. Join us in shaping the careers of those who will build and maintain our world and embark on a transformative journey towards a fulfilling career.

Compensation: $20–$22/hour, based on experience, qualifications, and other relevant factors

Schedule:

• 9-6 Mon-Fri, and 1-2 Saturdays per month 9-5 (would take a day off earlier in the week when working a Saturday).

Do you thrive in a fast-paced, high-volume call environment?

Are you energized by hitting daily goals, staying on the phones, and seeing your progress in real time? Do you enjoy helping people take the first step toward something new even if you’re not the one closing the deal?

If so, this role could be a great fit.

About the Role
We are seeking a Student Support Representative to join our corporate admissions team in a high-volume, dialer-based call center environment.
This role is focused on connecting with prospective students quickly and efficiently, providing initial information, and transferring qualified inquiries to campus admissions teams. You are not responsible for guiding students through the full enrollment process—instead, your success is measured by call activity, quality, and successful handoffs.
This is an onsite role where you’ll spend the majority of your day on the phone, working toward clear performance metrics in a structured, team-oriented environment.

What You’ll Do
Handle a high volume of outbound and inbound calls daily using an automated dialer system

• Connect with new prospective students and provide clear, concise program information
• Transfer qualified prospects to campus admissions teams in real time
• Schedule appointments when campus staff are unavailable
• Follow a definedcall flow and quality standards (no strict script, but structured expectations)
• Accuratelylog call activity and outcomes in internal systems
• Maintain aconsistent pace of calls and productivity throughout the day
• Collaborate with team members and leadership to meet performance goals

How You’ll Be Measured

• Call volume and activity per hour
• Transfer rates to campus teams
• Appointment scheduling and attendance
• Monthly call quality scores
• Adherence to call flow and process

What We’re Looking For

Required:

• Strong phone presence and communication skills
• Ability to work in ahigh-volume, metrics-driven environment
• Comfortable being on the phone for the majority of the workday
• Strong organizational skills and attention to detail

Preferred:

• Previous call center or dialer experience
• Customer service or outbound calling experience
• Experience working toward daily/weekly performance metrics

What Makes You a Great Fit

• You enjoy fast-paced, repetitive work with clear goals
• You stay motivated byhitting numbers and tracking progress
• You’re comfortable with structure, feedback, and call coaching
• You bring apositive, team-oriented attitude to a high-energy environment

Training & Onboarding

• Paid training (typically ½ day to 1 day)
• Job shadowing before going live on calls
• Ongoing coaching and support from leadership

What We Offer

We are proud to offer a competitive compensation package that supports your personal and professional well-being. Full-time employees are eligible for:

• 401(k) with company match
• Comprehensive health, dental, and vision insurance
• Life insurance options
• Paid parental leave
• Paid time off (PTO)
• Employee Assistance Program (EAP)

Cotulla Education is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·