Student Success & Workforce Development Specialist

College of Southern Idaho; Twin Falls, Northern (ID, KY); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Tuition assistance

Job summary

College of Southern Idaho is seeking a Workforce Development Student Specialist to support learners from entry through completion. You will provide front-line service to students and industry partners, guide course selection and registrations, and help manage training programs with a data-driven approach.

The role emphasizes organization, adaptability, and a student-focused mindset to promote successful outcomes and retention within the Workforce Development team.

Qualifications

• High school diploma or GED; Associate degree in business, HR, education, or related field preferred.
• Proven customer service experience preferred.
• Basic understanding of workforce development and confidentiality/data security.
• Excellent communication skills and ability to build rapport with students and partners.
• Proficiency in Microsoft Office and familiarity with database systems.
• Willingness to assist across Workforce Development team and manage multiple priorities.

Responsibilities

• Serve as the initial point of contact for learners and industry partners.
• Assist students with course selection, registration, and program requirements; liaise with the Work Based Learning Center.
• Support development and coordination of training courses and materials; help schedule sessions.
• Enter and manage student data in the enrollment system Lumens and ensure data accuracy.
• Uphold core values of accountability, integrity, service, and coachability.

Skills

Customer service

Student advising

Course management

Data entry

Microsoft Office

Data security

Multi-tasking

Professionalism

Education

High school diploma or GED

Associate degree preferred

Tools

Lumens

MS Office Suite

Job description

College of Southern Idaho is seeking a Workforce Development Student Specialist to support learners from entry through completion. You will provide front-line service to students and industry partners, guide course selection and registrations, and help manage training programs with a data-driven approach.

The role emphasizes organization, adaptability, and a student-focused mindset to promote successful outcomes and retention within the Workforce Development team.