Student Success Tech Coordinator — Hybrid Pathways Pro

University of Pittsburgh; Pittsburgh (Allegheny County); Hybrid; USD 60,000 - 90,000; Full time

Job summary

The University of Pittsburgh is seeking a Student Success Technology Coordinator to join the Student Success Team within the Office of the SVC and Provost. This role supports Pitt's centralized Pathways platform (EAB Navigate) across the university, resolving tech and business needs and onboarding new users.

Responsibilities include configuring the system, assisting units with implementation, and maintaining data accuracy while collaborating with campus partners on student success initiatives.

Qualifications

• Bachelor's degree required.
• Two years' experience in higher education required.
• Experience with academic support and student success technology (e.g., EAB/Starfish) and teaching/training others is a plus.

Responsibilities

• Works with groups to solve moderately complex problems using student success platform/technology. Analyzes complex business needs and evaluates routine business processes to recommend process enhancements. Assists in helping more senior business analysts with more complex projects.
• Analyzes complex business needs and recommends solutions. Records requirements to ensure customer needs are fully understood. Maintains documentation and contributes to overall business requirements documentation. Ensures that documentation is available to team members and others throughout the project timeline
• Evaluates routine business processes to identify gaps and inefficiencies and recommends solutions to enhance processes. Seeks clarification to ensure proper understanding of testing specifications and business processes. Participates in meetings with project teams to document changing business requirements and processes and seeks advice and assistance when necessary. Works with a business analyst team to ensure the proper documentation of specifications and business processes.
• Assists more senior business analysts with components of more complex projects. Receives and acts on instructions to ensure success in an assigned area. Works collaboratively with colleagues, effectively communicating progress, challenges, and issues that may affect the larger project outcome.

Skills

Teaching/training

Student success platform

Education

Bachelor's degree

Tools

EAB/Starfish

Job description

The University of Pittsburgh is seeking a Student Success Technology Coordinator to join the Student Success Team within the Office of the SVC and Provost. This role supports Pitt's centralized Pathways platform (EAB Navigate) across the university, resolving tech and business needs and onboarding new users.

Responsibilities include configuring the system, assisting units with implementation, and maintaining data accuracy while collaborating with campus partners on student success initiatives.