Student Success Technology Coordinator

University of Pittsburgh; Pittsburgh (Allegheny County); Ibrido; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

The University of Pittsburgh is seeking a Student Success Technology Coordinator to join the Student Success Team within the Office of the SVC and Provost. This role supports Pitt's centralized Pathways platform (EAB Navigate) across the university, resolving tech and business needs and onboarding new users.

Responsibilities include configuring the system, assisting units with implementation, and maintaining data accuracy while collaborating with campus partners on student success initiatives.

Competenze

• Bachelor's degree required.
• Two years' experience in higher education required.
• Experience with academic support and student success technology (e.g., EAB/Starfish) and teaching/training others is a plus.

Mansioni

• Works with groups to solve moderately complex problems using student success platform/technology. Analyzes complex business needs and evaluates routine business processes to recommend process enhancements. Assists in helping more senior business analysts with more complex projects.
• Analyzes complex business needs and recommends solutions. Records requirements to ensure customer needs are fully understood. Maintains documentation and contributes to overall business requirements documentation. Ensures that documentation is available to team members and others throughout the project timeline
• Evaluates routine business processes to identify gaps and inefficiencies and recommends solutions to enhance processes. Seeks clarification to ensure proper understanding of testing specifications and business processes. Participates in meetings with project teams to document changing business requirements and processes and seeks advice and assistance when necessary. Works with a business analyst team to ensure the proper documentation of specifications and business processes.
• Assists more senior business analysts with components of more complex projects. Receives and acts on instructions to ensure success in an assigned area. Works collaboratively with colleagues, effectively communicating progress, challenges, and issues that may affect the larger project outcome.

Conoscenze

Teaching/training

Student success platform

Formazione

Bachelor's degree

Strumenti

EAB/Starfish

Descrizione del lavoro

Job Description - Student Success Technology Coordinator (26004140)

Student Success Technology Coordinator

Office of the SVC and Provost - Pennsylvania-Pittsburgh - ( 26004140 )

The University of Pittsburgh's Office of the Provost is currently seeking a Student Success Technology Coordinator, to join the Student Success Team.

In an effort to scale Pitt’s centralized student success platform, called “Pathways”, currently EAB’s Navigate system, to stakeholders (including undergraduate, graduate, and professional students) across the University, we are seeking coordinators who will work with constituents to solve complex platform/technology problems and business needs, evaluate business processes, and recommend process enhancements. This role will support the implementation of new units; functional and technical support; updating and maintaining system configurations; onboarding new users; and ensuring accuracy of the data. In support of the coordination of Pathways, the candidates will support the work with units to facilitate campus-wide student success initiatives using this and other technologies.

Bachelor’s degree required; Two (2) years' experience in higher education required. Previous experience in academic support and student success technology (e.g., EAB/Starfish) and teaching/training others is also a plus.

Job Summary

Works with business groups to solve moderately complex problems using technology. Analyzes complex business needs and evaluates routine business processes to recommend process enhancements. Assists in helping more senior business analysts with more complex projects.

Essential Functions

• Works with groups to solve moderately complex problems using student success platform/technology. Analyzes complex business needs and evaluates routine business processes to recommend process enhancements. Assists in helping more senior business analysts with more complex projects.
• Analyzes complex business needs and recommends solutions. Records requirements to ensure customer needs are fully understood. Maintains careful documentation and contributes to overall business requirements documentation. Ensures that documentation is available to team members and others throughout the project timeline
• Evaluates routine business processes to identify gaps and inefficiencies and recommends solutions to enhance processes. Seeks clarification to ensure proper understanding of testing specifications and business processes. Participates in meetings with project teams to document changing business requirements and processes and seeks advice and assistance when necessary. Works with a business analyst team to ensure the proper documentation of specifications and business processes.
• Assists more senior business analysts with components of more complex projects. Receives and acts on instructions given to ensure success in an assigned area. Works collaboratively with colleagues, effectively communicating progress, challenges, and issues that may affect the larger project outcome.

Physical Effort

Must be able to sit and stand for prolonged periods of time

The University of Pittsburgh is an equal opportunity employer / disability / veteran.

Assignment Category Full-time regular

Job Classification Staff.Information Technology Business Analyst II

Job Family Information Technology

Job Sub-Family Quality Management Solutions

Campus Pittsburgh

Minimum Education Level Required Bachelor's Degree

Minimum Years of Experience Required 2

Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule Monday- Friday, 8:30 a.m. - 5:00 p.m.

Work Arrangement Hybrid: Combination of On-Campus and Remote work as determined by the department.

Hiring Range To be determined based on qualifications

Relocation Offered No

Visa Sponsorship Provided No

Background Check For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances Not Applicable

The University of Pittsburgh is an equal opportunity employer / disability / veteran.