Student Success Programs Coordinator

Boston University; Boston (MA); On-site; USD 24,000 - 27,000; Full time

Job summary

Boston University is seeking a Program Coordinator for Student Academic Life to welcome students, families, and partners and to provide essential administrative support in a busy advising office. The role requires strong organizational and communication skills, a commitment to exceptional service, and the ability to manage multiple priorities across university systems.

It involves coordinating appointments, handling student records, supervising student staff, and supporting orientation and

Qualifications

• Associate's degree required; bachelor’s degree preferred.
• 1–3 years of administrative, customer service, or higher education experience.
• Outstanding customer service and interpersonal skills, with the ability to communicate effectively with students, faculty, staff, parents, and University leadership.
• Strong organizational skills and exceptional attention to detail; ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to learn and navigate multiple University systems.

Responsibilities

• Serve as the primary point of contact for a high-volume undergraduate advising office, providing courteous, accurate, and timely assistance to students, faculty, staff, parents, and University partners.
• Coordinate appointments and correspondence for academic leadership, advisors, and graduation officers while managing daily front desk operations.
• Process and maintain a variety of student academic records, including transfer credit evaluations, graduation applications, major and minor declarations, petitions, AP credit, and other academic transactions.
• Manage office workflows and ensure the accurate processing of student information across multiple University systems.
• Coordinate special projects, including orientation support, academic communications, publications, and initiatives that support student success.
• Recruit, train, schedule, and supervise student employees to support the daily operations of the office.
• Respond thoughtfully to sensitive and time-sensitive student situations, triaging concerns and connecting individuals with the appropriate campus resources.

Skills

Customer service

Communication skills

Professionalism

Experience

Organizational skills

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Job description

Boston University is seeking a Program Coordinator for Student Academic Life to welcome students, families, and partners and to provide essential administrative support in a busy advising office. The role requires strong organizational and communication skills, a commitment to exceptional service, and the ability to manage multiple priorities across university systems.

It involves coordinating appointments, handling student records, supervising student staff, and supporting orientation and