Student Success Peer Coach

South Piedmont Community College; Polkton (NC); On-site; USD 17,000 - 21,000; Part time

Job summary

South Piedmont Community College is seeking a part-time student assistant located on the Old Charlotte Highway Campus. You will warmly welcome students, families, and visitors, connect them with resources, and support the Advising Center with data entry and outreach tasks.

The role involves helping students navigate college systems, maintaining materials, and supporting events and orientation programs while promoting an inclusive campus environment.

Qualifications

• Current South Piedmont Community College student in good academic standing.
• Reliable, organized, and detail-oriented with excellent communication skills.
• Ability to exercise critical thinking, sound judgment, and professionalism when assisting students.
• Adaptable and able to thrive in a fast-paced, student-facing environment.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Proficient with Microsoft Office and willing to learn college technology systems.
• Ability to work independently and collaboratively as part of a team.
• Commitment to supporting student success and fostering a welcoming, inclusive environment.

Responsibilities

• Welcome students, families, and visitors in a warm, professional manner while actively listening to their needs and connecting them with appropriate resources and services.
• Provide peer-to-peer support to students with common college processes, including accessing Self-Service, navigating student technology platforms, confirming program information, and locating academic and support resources such as curriculum maps, registration materials, and program-specific requirement guides.
• Answer incoming calls, respond to routine inquiries, take accurate messages, and direct students and community members to the appropriate departments.
• Assist with student outreach efforts, including appointment reminders, follow-up communications, event promotion, and student engagement initiatives.
• Support the Advising Center by entering and maintaining accurate information in spreadsheets, databases, and other tracking systems, while assisting with basic information gathering and reporting projects.
• Maintain a welcoming and organized office environment by monitoring shared spaces, managing office supply inventory, and restocking materials as needed.
• Prepare and assemble student-facing materials, including orientation packets, registration resources, event handouts, and informational guides.
• Serve as a positive role model by encouraging student engagement, promoting available support services, and fostering a welcoming and inclusive campus environment.
• Assist with special events, orientation programs, registration activities, workshops, and other student success initiatives as assigned.

Skills

Reliability

Detail-oriented

Communication

Critical thinking

Adaptability

Confidentiality

MS Office

Tech literacy

Teamwork

Education

Current SPCC student

Job description

South Piedmont Community College is seeking a part-time student assistant located on the Old Charlotte Highway Campus. You will warmly welcome students, families, and visitors, connect them with resources, and support the Advising Center with data entry and outreach tasks.

The role involves helping students navigate college systems, maintaining materials, and supporting events and orientation programs while promoting an inclusive campus environment.