Peer Success Coach (Federal Work Study)

South Piedmont Community College; Polkton (NC); On-site; USD 17,000 - 21,000; Part time

Job summary

South Piedmont Community College is seeking a part-time student assistant located on the Old Charlotte Highway Campus. You will warmly welcome students, families, and visitors, connect them with resources, and support the Advising Center with data entry and outreach tasks.

The role involves helping students navigate college systems, maintaining materials, and supporting events and orientation programs while promoting an inclusive campus environment.

Qualifications

• Current South Piedmont Community College student in good academic standing.
• Reliable, organized, and detail-oriented with excellent communication skills.
• Ability to exercise critical thinking, sound judgment, and professionalism when assisting students.
• Adaptable and able to thrive in a fast-paced, student-facing environment.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Proficient with Microsoft Office and willing to learn college technology systems.
• Ability to work independently and collaboratively as part of a team.
• Commitment to supporting student success and fostering a welcoming, inclusive environment.

Responsibilities

• Welcome students, families, and visitors in a warm, professional manner while actively listening to their needs and connecting them with appropriate resources and services.
• Provide peer-to-peer support to students with common college processes, including accessing Self-Service, navigating student technology platforms, confirming program information, and locating academic and support resources such as curriculum maps, registration materials, and program-specific requirement guides.
• Answer incoming calls, respond to routine inquiries, take accurate messages, and direct students and community members to the appropriate departments.
• Assist with student outreach efforts, including appointment reminders, follow-up communications, event promotion, and student engagement initiatives.
• Support the Advising Center by entering and maintaining accurate information in spreadsheets, databases, and other tracking systems, while assisting with basic information gathering and reporting projects.
• Maintain a welcoming and organized office environment by monitoring shared spaces, managing office supply inventory, and restocking materials as needed.
• Prepare and assemble student-facing materials, including orientation packets, registration resources, event handouts, and informational guides.
• Serve as a positive role model by encouraging student engagement, promoting available support services, and fostering a welcoming and inclusive campus environment.
• Assist with special events, orientation programs, registration activities, workshops, and other student success initiatives as assigned.

Skills

Reliability

Detail-oriented

Communication

Critical thinking

Adaptability

Confidentiality

MS Office

Tech literacy

Teamwork

Education

Current SPCC student

Job description

This position will be located on the Old Charlotte Highway Campus working under the direction of a Student Success Coach.

• Welcome students, families, and visitors in a warm, professional manner while actively listening to their needs and connecting them with appropriate resources and services.
• Provide peer-to-peer support to students with common college processes, including accessing Self-Service, navigating student technology platforms, confirming program information, and locating academic and support resources such as curriculum maps, registration materials, and program-specific requirement guides.
• Answer incoming calls, respond to routine inquiries, take accurate messages, and direct students and community members to the appropriate departments.
• Assist with student outreach efforts, including appointment reminders, follow-up communications, event promotion, and student engagement initiatives.
• Support the Advising Center by entering and maintaining accurate information in spreadsheets, databases, and other tracking systems, while assisting with basic information gathering and reporting projects.
• Maintain a welcoming and organized office environment by monitoring shared spaces, managing office supply inventory, and restocking materials as needed.
• Prepare and assemble student-facing materials, including orientation packets, registration resources, event handouts, and informational guides.
• Serve as a positive role model by encouraging student engagement, promoting available support services, and fostering a welcoming and inclusive campus environment.
• Assist with special events, orientation programs, registration activities, workshops, and other student success initiatives as assigned.

Required Qualifications

• Current South Piedmont Community College student in good academic standing.
• Reliable, organized, and detail-oriented, with excellent communication skills.
• Ability to exercise critical thinking, sound judgment, and professionalism when assisting students and responding to inquiries.
• Adaptable and able to thrive in a fast-paced, student-facing environment.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Proficient with Microsoft Office and willing to learn college technology systems.
• Ability to work independently and collaboratively as part of a team.
• Commitment to supporting student success and fostering a welcoming, inclusive environment.

Preferred Qualifications

Physical Demands

Special Conditions Eligibility Summary

Students must have completed a current year’s FAFSA , be eligible for Federal Financial Aid, be enrolled at least half-time (6 credit hours) at South Piedmont Community College, be making Satisfactory Academic Progress ( GPA of 2.000 or higher, a completion rate of 67% or higher, not exceeding the maximum timeframe of 150%) to apply.

South Piedmont Community College provides equal employment opportunities to all applicants and employees based on job related criteria without reference to race, color, national origin, religion, gender, age, disability, genetic information, or any other legally protected classification. Applicants are requested to complete questions at the end of the online application process that are strictly voluntary. Answers to these questions will not be provided to the hiring manager, selection committee, or any other employees of South Piedmont other than the Human Resources Office. The Human Resources Office uses this information to maintain accurate confidential records on the composition of each applicant pool. If you require accommodation due to a disability in order to complete the application process, please make your request to the Human Resources Office."

Posting Number

Posting Number JP00803FY17-18

Open Date

Open Date 08/05/2026

Close Date

Close Date 03/01/2027

Open Until Filled Yes

Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Is there any reason known to you why you might be unable to perform consistently and promptly any of the job duties? If Yes, please explain.
• * Have you ever been discharged or asked to resign from a position? Yes/No. If Yes, please explain.
• * Have you ever been convicted of a crime that has required you either by North Carolina law or any other state or federal law to register as a sex offender?
  • Yes
  • No
• * Have you completed a Free Application for Federal Student Aid (FAFSA) for the current school year?
  • Yes
  • No
• * Are you currently enrolled as a student at South Piedmont?
  • Yes
  • No