Student Success Navigator

Lindenwood University; United States; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Tuition benefits

Comprehensive benefits (medical, dent,

Job summary

Lindenwood University is seeking a Student Success Navigator in Enrollment Management and Marketing. The role focuses on serving as the primary contact for a caseload of new undergraduate students, maintaining regular outreach, and guiding students through the transition from enrollment to the start of classes.

The Navigator collaborates with staff and faculty to support retention and persistence, ensuring each student receives timely advocacy and access to relevant resources.

Responsibilities

• Be the primary contact for a caseload of new undergraduate students.
• Initiate contact with newly assigned students promptly by telephone and written communication.
• Guide students through transition from enrollment commitments to first day of class, including financial aid requirements, placement, housing, billing, and system access.
• Maintain proactive, regular contact with assigned students via telephone, text, email, and meetings.
• Meet with students early each term and before registration to review checklists and resources.
• Refer significant personal or academic concerns to the appropriate Student Affairs office and coordinate follow-up.

Job description

Welcome to Career Opportunities at Lindenwood University.

Benefits of Being a Lindenwood Employee

• Upon hire, employer-paid tuition benefits for bachelor's (employee, spouse, and dependent) and master's degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday - Friday), and winter break (Dec. 23 - Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
• Professional development opportunities through the Lindenwood Learning Academy.

Job Title Summary

Job Title: Student Success Navigator

Division: Enrollment Management and Marketing

Evaluation Group: Staff

FLSA Status: Exempt

Reports To: Vice President, Enrollment Management

Positions Supervised: N/A

Job Summary

The Student Success Navigator is the assigned point of contact for a caseload of new undergraduate students. The Navigator stays in regular contact with each assigned student, meets with students in person/online, and acts promptly when a signal indicates that a student needs help. The Navigator's job is advocacy supporting the student in all aspects via collaboration with appropriate staff and faculty. The position is measured on the retention and persistence of its caseload. The work suits a person who takes pride in ownership: every student on the caseload is theirs to manage collaboratively, every case is carried to completion, and every promise to a student is kept and confirmed.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Serves as the assigned point of contact for a caseload of new undergraduate students, including first-time, transfer, readmit, and non-traditional students, through their second year
• Initiates contact with newly assigned students promptly by telephone, followed by written communication, to introduce the Student Success Navigator role and available resources
• Guides assigned students through the transition from enrollment commitment to the first day of class, including financial aid requirements, placement, orientation, housing or commuter status, billing, and system access
• Maintains proactive, regular contact with assigned students through telephone, text, email, and in-person or virtual meetings in accordance with established outreach standards
• Meets with assigned students early in each term and before registration to review student checklists, available resources, outstanding holds, and next-term registration needs
• Conducts summer outreach to assigned students between academic terms to confirm registration, account balances, housing arrangements, and academic plans
• Responds promptly to student success indicators, including faculty and staff alerts, survey responses, course activity, grades, missed payments, registration holds, and withdrawal requests, in accordance with established response standards
• Contacts students who initiate withdrawal requests before the requests are processed
• Completes assigned weekly outreach to address outstanding holds, account balances, and other barriers to registration
• Connects students with appropriate academic and student support resources, including academic advising, tutoring, the writing center, career services, counseling, accessibility services, and financial aid; assists with scheduling appointments and follows up to confirm connection
• Refers significant personal, medical, mental health, basic-needs, family, and behavioral concerns to the appropriate Student Affairs office in accordance with established referral procedures while maintaining responsibility for coordination and follow-up within the assigned caseload
• Documents all student contacts, alerts, referrals, and resolutions in the designated case-management system on the day they occur

Service Excellence

Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence Models, s