Student Success Navigator: Personal Guidance & Resources

Utah-Valley-University; Orem (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

Utah Valley University is seeking a Student Success Specialist to serve as a trusted resource helping students navigate challenges and connect with campus support services. You will provide proactive outreach, personalized guidance, and ongoing encouragement to help students persist toward degree completion.

In this role you will manage a caseload, advocate for student needs, collect and document progress, and collaborate with faculty and campus partners to improve student success initiatives.

Qualifications

• Associate degree or two years of related experience required.
• Any combination totaling at least two years accepted.
• Experience in higher education or support services preferred.

Responsibilities

• Manage a caseload of students and provide outreach and support throughout their academic journey.
• Advocate for students to resolve issues and encourage persistence through meetings and follow-up.
• Collect, analyze, and document student information and progress; maintain confidential records.
• Participate in committees to improve student success processes and plan events that support students.
• Support the Student Success Open Lab with individualized, drop-in assistance to students.
• Other duties as assigned.

Skills

Organization

Documentation

Active listening

Written communication

Education

Associate degree

Two years related experience

Bachelor’s degree in related field

Job description

Utah Valley University is seeking a Student Success Specialist to serve as a trusted resource helping students navigate challenges and connect with campus support services. You will provide proactive outreach, personalized guidance, and ongoing encouragement to help students persist toward degree completion.

In this role you will manage a caseload, advocate for student needs, collect and document progress, and collaborate with faculty and campus partners to improve student success initiatives.