Student Success Navigator

Big Sandy Community & Technical College EMS Training Program; Prestonsburg (KY); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Health coverage

Vision coverage

Dental coverage

Tuition reimbursement/waiver

403(b) retirement match

Vacation/Sick Time

Work-Life Balance

9.5 Paid Holidays

Closing pay

Employee Assistance Program

Job summary

Big Sandy Community & Technical College is accepting applications for Project Navigator (Student Support Specialist IV). This grant funded position serves as the primary student success liaison for the Workforce Solutions Fast Track Academy and is responsible for recruiting, onboarding, and providing comprehensive case management services to students enrolled in online workforce training programs.

The Navigator helps students successfully complete enrollment requirements, remain engaged in

Qualifications

• Bachelor's degree in Education, Workforce Development, Social Services, Business, or related field.
• Minimum of six years of experience in a related field.
• Valid driver’s license and reliable transportation.
• Experience in student services, advising, workforce development, recruitment, case management, or related areas.
• Excellent interpersonal, communication, and relationship-building skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office applications and data management systems.
• Ability to work independently and collaboratively with diverse stakeholders.

Responsibilities

• Recruit prospective students into Workforce Solutions programs.
• Attend community events, career fairs, workforce meetings, and recruitment activities.
• Build strong relationships with prospective and current students.
• Promote workforce training opportunities, career pathways, and employer connections.
• Assist students with application and enrollment processes.
• Ensure required documentation is accurately completed and submitted.
• Maintain organized student records and case management documentation.
• Collaborate with staff to ensure accurate enrollment tracking and reporting.
• Provide proactive, student-centered support throughout program participation.
• Communicate regularly through phone, email, text, and in-person meetings.
• Identify barriers to student success and coordinate support services.
• Maintain detailed records of student interactions, progress, and interventions.
• Recommend appropriate interventions to improve student retention and completion.
• Inform SOAR staff of any obstacles impacting student success.
• Monitor participation and progress in online coursework.
• Identify at-risk students and implement early intervention strategies.
• Provide encouragement, accountability, and guidance to support completion.
• Review student performance data and contribute to strategies for continuous improvement.
• Develop and maintain relationships with employers, workforce partners, and community organizations.
• Coordinate employer presentations, workshops, networking events, and hiring activities.
• Assist students with employment readiness and job placement opportunities.
• Track employment outcomes and workforce placement success.
• Maintain accurate student and program records.
• Assist with data collection, reporting, and performance tracking.
• Participate in program review meetings and support outcome-based decision-making.
• Analyze trends and contribute recommendations for program improvement.
• Frequent travel throughout the service area.
• Attendance at community events, employer meetings, and workforce activities.
• Occasional evening and weekend work may be required.

Skills

Interpersonal skills

Communication skills

Relationship-building

Organizational skills

Time management

Independent work

Collaboration

Data management proficiency

Education

Bachelor's degree in Education/Workforce Development/Related field

Tools

Microsoft Office

Data management systems

Job description

Big Sandy Community & Technical College is accepting applications for Project Navigator (Student Support Specialist IV). This grant funded position serves as the primary student success liaison for the Workforce Solutions Fast Track Academy and is responsible for recruiting, onboarding, and providing comprehensive case management services to students enrolled in online workforce training programs.

The Navigator helps students successfully complete enrollment requirements, remain engaged in