Student Success Navigator

Campbellsville University; Campbellsville (KY); On-site; USD 32,000 - 45,000; Full time

Job summary

Campbellsville University in Kentucky is seeking a dedicated Success Coach to engage with first-year and transfer students daily by phone, email, text, and in person. You will guide students through CU processes and policies, educate on holds, attendance, and grade expectations, and connect them to tutoring services, advisors, and campus offices.

This role emphasizes proactive outreach, monitoring progress, coordinating orientation and workshops, and supporting faculty and departments to enhance

Qualifications

• Bachelor's degree required; master's preferred.
• Strong interpersonal and communication skills.
• Proficiency with social networking technologies and online platforms.

Responsibilities

• Maintain daily contact with students across multiple channels (phone, email, text, in person, social media).
• Assist students in adapting to academic rigor and university processes.
• Act as campus liaison to tutoring services, academic advisors, and faculty.
• Answer questions and keep organized records.
• Monitor student progress and address attendance and grade concerns.
• Collaborate with offices and departments to support retention.
• Plan and assist with orientation, workshops, and registration days.
• Support instructors and departments as needed to increase visibility of Academic Support.

Skills

Interpersonal communication

Self-motivation

Social networking proficiency

Education

Bachelor's Degree

Master's Degree preferred

Job description

Campbellsville University in Kentucky is seeking a dedicated Success Coach to engage with first-year and transfer students daily by phone, email, text, and in person. You will guide students through CU processes and policies, educate on holds, attendance, and grade expectations, and connect them to tutoring services, advisors, and campus offices.

This role emphasizes proactive outreach, monitoring progress, coordinating orientation and workshops, and supporting faculty and departments to enhance