Student Success Navigator — Academic & Financial Counseling

Grand Canyon University Inc.; Phoenix (AZ); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Grand Canyon University Inc. seeks an advisor to counsel continuing students and parents on policy, registration, progression, and payment options. The role ensures timely progression toward graduation and collaboration with Financial Aid and Records offices.

The position involves collecting documents, clearing accounts, and guiding students through budgets and funding strategies to maintain attendance and progress.

Qualifications

• Bachelor’s degree from a regionally accredited institution.
• 1-3 years in education industry preferred; or equivalent experience in inbound/outbound call center.

Responsibilities

• Counsels continuing students and/or parents regarding university policy and procedures, registration, progression requirements and payment options.
• Collects and reviews required documents for progression and payment options; ensures students stay on track toward graduation.
• Monitors student schedules and academic progress; resolves outstanding matters with multiple university departments.
• Responds to student/parent questions in a timely manner; maintains confidentiality of information.

Skills

Customer service

Communication skills

MS Office

Confidentiality

Education

Bachelor’s degree

Tools

MS Office Suite

Job description

Grand Canyon University Inc. seeks an advisor to counsel continuing students and parents on policy, registration, progression, and payment options. The role ensures timely progression toward graduation and collaboration with Financial Aid and Records offices.

The position involves collecting documents, clearing accounts, and guiding students through budgets and funding strategies to maintain attendance and progress.