Student Success Navigator

Palm Beach Atlantic University; West Palm Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free parking

Complimentary weekly meal

Store discount 10%

Commuter discounts

Museum admission

Job summary

Palm Beach Atlantic University seeks a Success Coach to engage an assigned group of students, acting as the primary contact throughout their education journey. You will provide individualized guidance, connect students with resources, and help navigate university policies and processes.

You will proactively reach out, meet regularly to review progress, and support planning toward degree completion. Experience in higher education and a customer-focused mindset are essential to this role.

Qualifications

• Bachelor's degree in education, counseling, psychology, or related field required.
• Experience in higher education or student services preferred.
• Strong interpersonal and communication skills essential.

Responsibilities

• Serve as the first point of contact for assigned students and provide guidance.
• Proactively reach out via phone, email, and text to promote engagement.
• Meet regularly with students to track progress and plan goals.
• Connect students with campus resources and support services.
• Maintain documentation of interactions and progress in relevant systems.
• Attend meetings and contribute to student engagement initiatives.

Skills

Customer Service

Professionalism

Adaptable/Flexibility

Attention to Detail

Confidentiality

Conflict Management

Effective Communication

Establishes Trust

Problem-solving

Results Orientation

Strategic Mindset

Teamwork & Collaboration

Education

Bachelor's degree in education, counseling, psychology

Tools

Navigate 360

Job description

Palm Beach Atlantic University seeks a Success Coach to engage an assigned group of students, acting as the primary contact throughout their education journey. You will provide individualized guidance, connect students with resources, and help navigate university policies and processes.

You will proactively reach out, meet regularly to review progress, and support planning toward degree completion. Experience in higher education and a customer-focused mindset are essential to this role.