Student Success Coach: Empowering Your Path to Graduation

Palm-Beach-Atlantic-University; West Palm Beach (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Tuition Benefit for employees

Job summary

Palm Beach Atlantic University is seeking a Success Coach to proactively support an assigned group of students. You will serve as the primary contact, guiding them through policies, resources, and degree planning, and helping overcome barriers to persistence and success.

You will meet students regularly, create individualized success plans, and advocate for campus resources. The role emphasizes active outreach, documentation, and collaboration with the Student Engagement team.

Qualifications

• Customer service orientation toward students, parents, and staff.
• Professionalism: timeliness, reliability, communication, and work ethic.
• Discretion and confidentiality in handling student information.

Responsibilities

• Be the first point of contact for assigned students and support their academic planning.
• Regularly meet with students to track progress and develop success plans.
• Connect students with campus resources (Academic Resources, Accessibility Resources, Counseling, Career Development).
• Proactively communicates with students on enrollment, degrees, and course completion.
• Maintain Navigate 360 documentation and report obstacles to leadership.

Skills

Customer service

Professionalism

Confidentiality

Communication

Conflict management

Trust building

Problem solving

Teamwork

Attention to detail

Strategic mindset

Adaptability

Accountability

Education

Bachelor's degree (education/counseling/psychology)

Job description

Palm Beach Atlantic University is seeking a Success Coach to proactively support an assigned group of students. You will serve as the primary contact, guiding them through policies, resources, and degree planning, and helping overcome barriers to persistence and success.

You will meet students regularly, create individualized success plans, and advocate for campus resources. The role emphasizes active outreach, documentation, and collaboration with the Student Engagement team.