Enrollment & Student Services Specialist

State of South Carolina; South Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Midlands Technical College in South Carolina is seeking a customer service-focused professional to support students and staff. The role involves handling inquiries in-person, by phone, and in writing, registering students, and processing payments at the Harbison Campus.

The ideal candidate will have an associate degree with two years of customer service experience, or a high school diploma with three years of relevant experience, and strong written and verbal communication skills.

Qualifications

• Associate degree and two years of relevant customer service experience, or a high school diploma and three years of relevant customer service experience.
• Must absorb a large amount of detailed information and apply knowledge quickly.
• Willingness to work at any campus or location as needed (including weekend events).

Responsibilities

• Provides superior customer service support to both internal and external customers through telephone, written, and in-person inquiries. Receives inbound calls and makes outbound calls.
• Provides support to customers and staff, handles inquiries, and provides solutions.
• Registers students and takes payments.
• Communicates in an efficient, effective, and professional manner to resolve all customer issues such as student registration and financial arrangements, etc.
• Communicates class/program details and requirements to customers efficiently and effectively.
• Utilizes strong customer skills to assist staff with class enrollment management.
• Other duties as needed.

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Education

Associate degree

High school diploma + 3 years experience

Tools

Colleague

MS Office Suite

Job description

Midlands Technical College in South Carolina is seeking a customer service-focused professional to support students and staff. The role involves handling inquiries in-person, by phone, and in writing, registering students, and processing payments at the Harbison Campus.

The ideal candidate will have an associate degree with two years of customer service experience, or a high school diploma with three years of relevant experience, and strong written and verbal communication skills.