Student Success Leader — Onsite NYC, Impact & Growth

Inspira Education; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Flexible paid time off

401(k) with company match

Job summary

Inspira Education is seeking a Student Success Manager in New York City, responsible for ensuring a positive student experience and effective admissions processes. This position involves leading a customer escalation function, designing operational workflows, and collaborating with multiple departments for new launches.

The ideal candidate will have 3-7 years of experience in customer success or program management, preferably in a startup environment. We offer competitive compensation, health benefits, and a chance to impact students' lives.

Qualifications

• 3–7 years of experience in operations, customer success, or program management.
• Proven ability to handle customer escalations.
• Experience in a startup or high-growth environment.

Responsibilities

• Orchestrate the student experience and ensure successful admissions.
• Lead customer escalation function for issue resolution.
• Build processes to improve counselor performance and business efficiency.

Skills

Team leadership

Customer success management

Operations scaling

CRM optimization

Empathy and communication

Tools

HubSpot

Salesforce

Airtable

Job description

Inspira Education is seeking a Student Success Manager in New York City, responsible for ensuring a positive student experience and effective admissions processes. This position involves leading a customer escalation function, designing operational workflows, and collaborating with multiple departments for new launches.

The ideal candidate will have 3-7 years of experience in customer success or program management, preferably in a startup environment. We offer competitive compensation, health benefits, and a chance to impact students' lives.