Onsite NYC Senior Manager, Student Success & Operations

Inspira Education; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Flexible paid time off

401(k) with company match

Job summary

Inspira Education in New York, NY is seeking a Senior Manager, Student Success to oversee student engagement and success strategies. This role is key in matching students to counselors, enhancing their admissions journey.

You will work closely with internal teams, ensuring operational excellence and a positive student experience. Ideal candidates will have significant experience in customer success roles, especially in fast-paced environments. The position is 100% onsite, requiring presence in the Gramercy office five days a week.

Inspira offers competitive compensation, health benefits, and a chance to impact students' futures.

Qualifications

• 5-8+ years of experience leading teams in customer success, operations, or program management.
• Proven ability to handle customer escalations.
• Experience in high-growth service or education environments.

Responsibilities

• Lead the customer escalation function for issue resolution.
• Build processes to improve customer satisfaction metrics.
• Collaborate with internal teams for seamless product launches.

Skills

Leadership in operations

Customer success management

CRM expertise

Team development

Problem-solving

Tools

HubSpot

Salesforce

Job description

Inspira Education in New York, NY is seeking a Senior Manager, Student Success to oversee student engagement and success strategies. This role is key in matching students to counselors, enhancing their admissions journey.

You will work closely with internal teams, ensuring operational excellence and a positive student experience. Ideal candidates will have significant experience in customer success roles, especially in fast-paced environments. The position is 100% onsite, requiring presence in the Gramercy office five days a week.

Inspira offers competitive compensation, health benefits, and a chance to impact students' futures.