Enterprise Customer Success Manager — On-site NYC

Revin, Inc.; New York (NY); Hybrid; USD 110.000 - 130.000; Vollzeit

Benefits dieser Stelle

Unlimited PTO

Fully covered medical

401(k) matching

Lunch and dinner provided in office

Gym membership stipend

Clear Travel Pass

Tech equipment

Mentorship pairing with a Revinadvisor

Relocation assistance

Zusammenfassung

Revin, Inc. in New York City is hiring a Customer Success Manager to partner with large enterprise accounts. This high-touch role focuses on structured onboarding, adoption, and expansion across multiple locations and brands.

You will guide customers through implementation, document requirements, and ensure measurable value on a defined timeline, reporting to Head of Customer Success. Travel 1–2 times per month.

Qualifikationen

• 2+ years in customer-facing roles within a fast-moving environment (B2B SaaS, AI, or tech)
• Strong interpersonal skills and ability to build trust with complex customers
• Structured, process-oriented approach with strong follow-through

Aufgaben

• Own end-to-end relationship with enterprise customers as they implement and expand across locations, brands, and teams.
• Lead structured onboarding and implementation planning, coordinating milestones and dependencies.
• Run a call-heavy cadence to drive product understanding and deployments.
• Document workflows and translate context into internal specs for product and deliverables.
• Collaborate with engineers to ensure customer needs are reflected in configurations and improvements.
• Guide adoption across voice, SMS, and email with focus on quality and compliance.
• Travel to customer sites ~1–2 times per month for day trips or short overnights.
• Support a portfolio ranging from sophisticated enterprises to new AI tool adopters.

Kenntnisse

Customer success

Account management

Onboarding

Relationship building

Communications

Jobbeschreibung

Revin, Inc. in New York City is hiring a Customer Success Manager to partner with large enterprise accounts. This high-touch role focuses on structured onboarding, adoption, and expansion across multiple locations and brands.

You will guide customers through implementation, document requirements, and ensure measurable value on a defined timeline, reporting to Head of Customer Success. Travel 1–2 times per month.