Student Success & Enrollment Coordinator

Arizona State University; Glendale (AZ); Hybrid; USD 46,000 - 50,000; Full time

Job summary

Arizona State University is seeking a Student Support Specialist within the Office of Academic and Career Success to support enrollment and persistence efforts. You will manage student inquiries, coordinate communications via Salesforce and Marketing Cloud, maintain student records, and support graduate admissions processes.

You will collaborate with enrollment coaches, Admissions, Marketing, and university partners to ensure timely responses and accurate information, guiding students from

Qualifications

• Evidence of effective communication, customer service, organization, accuracy, and follow-through skills.
• Knowledge of higher education student services, application processes, enrollment milestones, and student transition needs.
• Ability to learn and use Salesforce, Marketing Cloud, reporting tools, and university systems within assigned access.
• Ability to prepare audience lists, review communications, maintain records, and identify discrepancies.
• Ability to coordinate concurrent tasks, deadlines, and handoffs across multiple teams.
• Understanding of distinct undergraduate and graduate processes and the need for population-specific communications.

Responsibilities

• Monitor and respond to assigned student inquiries using approved program information, resources, and established service standards.
• Provide accurate guidance regarding enrollment processes, deadlines, next steps, campus pathways, and available support services.
• Document inquiries, assess needs, and route requests to the appropriate staff or university support teams.
• Monitor outstanding inquiries and referrals, coordinate follow-up with responsible staff, and communicate updates to students.
• Coordinate referrals and handoffs with ASU Admission Services, EdPlus, and other university partners.

Skills

Communication

Customer service

Organization

Attention to detail

Follow-through

Higher education processes

Population-specific communications

Cultural responsiveness

Discretion

Tools

Salesforce

Marketing Cloud

Reporting tools

Job description

Arizona State University is seeking a Student Support Specialist within the Office of Academic and Career Success to support enrollment and persistence efforts. You will manage student inquiries, coordinate communications via Salesforce and Marketing Cloud, maintain student records, and support graduate admissions processes.

You will collaborate with enrollment coaches, Admissions, Marketing, and university partners to ensure timely responses and accurate information, guiding students from