Hybrid Academic Success Advisor: Student Support Lead

Arizona State University; Phoenix (AZ); Hybrid; USD 51,000 - 58,000; Full time

Job summary

Arizona State University seeks an Academic Success Advisor for undergraduate programs (online and in-person) to build and maintain relationships, provide 1:1 and group advising, and guide students toward degree completion with a focus on service excellence.

The role requires comfort with technology, experience in higher education advising, and the ability to support students across Downtown Phoenix and other campuses, with hybrid work after training.

Qualifications

• Bachelor's degree and 3 years of relevant experience.
• Experience in higher education/academic advising.
• Strong communication and customer-service focused mindset.
• Ability to use multiple technology platforms and data-driven approaches.

Responsibilities

• Provides 1:1 student advising as well as group academic advising.
• Identifies students needing escalated support and coordinates with student engagement teams.
• Monitors student progress to ensure ongoing success and timely degree completion.
• Uses advising technology (eAdvisor, Salesforce, DARS) to assist students with course registration and options.

Skills

Student advising

Communication

Technology literacy

Education

Bachelor's degree

Tools

Salesforce

PeopleSoft

DARS

eAdvisor

Job description

Arizona State University seeks an Academic Success Advisor for undergraduate programs (online and in-person) to build and maintain relationships, provide 1:1 and group advising, and guide students toward degree completion with a focus on service excellence.

The role requires comfort with technology, experience in higher education advising, and the ability to support students across Downtown Phoenix and other campuses, with hybrid work after training.