Senior VA Certifying Official & Campus Outreach Lead

Arizona State University; Ames (IA); On-site; USD 50,000 - 52,000; Full time

Job summary

Arizona State University is seeking an Outreach/Recruitment Coordinator 2 to monitor outreach and recruitment plans aligned with enrollment goals, organize events, develop partnerships with external community organizations, and represent ASU to prospective students.

The role requires a bachelor’s degree and three years of relevant experience, with duties including cross-campus travel, mentoring staff, coordinating policies and procedures, and providing strong customer service to students.

Qualifications

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Responsibilities

• In addition to VA School Certifying Official role, provides direct hiring, training, scheduling, and supervision of both School Certifying Officials and VA work studies at assigned campus.
• Leads by example with firsthand knowledge of all areas of expertise required.
• Models excellence in customer service. Provides mentorship and training to campus team when necessary.
• Champions teamwork and collaboration towards essential objectives. Fosters an environment of open, cordial and candid communication throughout the team.
• Utilizes VA policies, office/ASU policies and procedures and FERPA guidelines in responding to inquiries from students regarding their VA benefits.
• Skill in effective communication; responds to inquiries, complaints, or problems.
• Recommends, coordinates and implements new or revised department policies and procedures affecting assigned functions; updates policy/procedure manual.
• Cross-trains in varied activities and coordinates with campus team to meet variable peak processing demands.
• Receives membership and training opportunities with professional organizations that exist for veteran certifying officials.
• Travels to other campuses, events and conferences upon occasion.

Education

Bachelor's degree + 3 years experience

Job description

Arizona State University is seeking an Outreach/Recruitment Coordinator 2 to monitor outreach and recruitment plans aligned with enrollment goals, organize events, develop partnerships with external community organizations, and represent ASU to prospective students.

The role requires a bachelor’s degree and three years of relevant experience, with duties including cross-campus travel, mentoring staff, coordinating policies and procedures, and providing strong customer service to students.