Student Success & Engagement Specialist

North Park University; Chicago (IL); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Prescription Plan

Flexible Spending Account

Commuter Benefit

Life Insurance

Disability Insurance

Retirement Plan

Tuition Remission

Helwig Recreation Center

Job summary

North Park University in Chicago seeks a Student Success Specialist to drive programs that support student transitions and retention. The role focuses on cross-campus collaboration, data-informed assessment, and creating inclusive opportunities for student engagement, leadership development, and success across diverse populations.

You will develop resources, mentor peer leaders, and contribute to onboarding and orientation efforts while advancing institutional retention goals in a faith-based

Qualifications

• Bachelor's degree required, Master’s Degree in higher education or related field preferred.
• Ability to work effectively in a diverse and team-oriented work environment.
• Competency in working with diversity along multiple dimensions: first-generation, race, ethnicity, immigration status, gender, sexuality, and ability status.
• Strong written and verbal communication skills, including the ability to reach multiple audiences.
• Excellent problem solving, time, and project management skills.
• Ability to prioritize projects and tasks and assess and deploy resources.
• Experience with assessment and best practices in student development/student affairs.
• Prior experience working and collaborating with student leaders/stakeholders.
• Appreciation for, personal commitment to, and ability to effectively articulate North Park's mission to Christian higher education.

Responsibilities

• Coordinate and facilitate student success programs, workshops, trainings, and engagement initiatives that support students through critical transition periods throughout the student life cycle.
• Collaborate with faculty, staff, and campus partners to provide holistic, wraparound support services that promote student engagement, academic success, belonging, retention, and persistence.
• Oversee the recruitment, hiring, training, supervision, development, and evaluation of student leaders and other peer mentor programs that support student success initiatives.
• Support the continued development, implementation, and expansion of the mentorship program through outreach, training, assessment, and strategic program growth aligned with institutional retention goals.
• Develop, maintain, and promote online and in-person student success resources, toolkits, and educational materials for students, faculty, staff, and families.
• Collect, analyze, and interpret program assessment data and key performance indicators to evaluate program effectiveness and make recommendations for continuous improvement.
• Collaborate in the planning and implementation of new student onboarding, transition, and orientation programs in partnership with campus stakeholders.
• Teach or facilitate seminars, workshops, and presentations focused on academic success strategies, campus resource utilization, leadership development, and student transition support.
• Support special projects, strategic initiatives, and university-wide retention efforts related to student success, engagement, persistence, and graduation outcomes.
• Perform other duties as assigned by the Director of First Year Experience to advance student success, retention, persistence, and institutional strategic priorities.

Skills

Team collaboration

Communication skills

Diversity and inclusion experience

Student affairs experience

Education

Bachelor's degree

Master's degree in higher education or related field (preferred)

Job description

North Park University in Chicago seeks a Student Success Specialist to drive programs that support student transitions and retention. The role focuses on cross-campus collaboration, data-informed assessment, and creating inclusive opportunities for student engagement, leadership development, and success across diverse populations.

You will develop resources, mentor peer leaders, and contribute to onboarding and orientation efforts while advancing institutional retention goals in a faith-based