Online Student Success Coach

Everspring; Chicago (IL); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

hybrid work arrangement

paid parental leave

medical, dental and vision insurance

FSA

HSA

employer-paid short-term and optional长

401k with an employer match vestedim

generous PTO plan that accrues withten

professional development

tuition reimbursement program

discounted onsite gym

optional pet insurance

Job summary

Everspring in Chicago seeks a highly energetic Student Success Coordinator I to support online students at our university partners, build relationships, monitor progress, and implement solutions to help students stay enrolled and graduate.

This role reports to the Associate Director of Student Services in a hybrid Chicago office, with at least one in-office day every other week; compensation includes a base salary of $50,000 to $55,000 and a benefits package.

Qualifications

• Bachelor’s degree required, preferred communications, education or psychology; Master’s degree preferred
• 1 to 3 years of experience in higher education student advising, mentoring, teaching, or related area
• Experience advising online students over the phone highly preferred
• Excellent listening skills, including the ability to interact with others fluently using remote communication tools such as telephone, email, instant messaging, and social networks
• Outstanding oral and written communication and interpersonal relationship building skills
• Strong belief in the value of education for creating success in life
• Superior ability with MS Office and computers (both Mac and PC), and especially with MS Excel
• Comfort learning and using new technology systems
• Facility in conflict management and problem resolution

Responsibilities

• Be available by phone, email, and chat during coverage hours, so students can depend on receiving your live, personal answer and do not go into voice mail or give up and hang up
• Provide outstanding student service by responding warmly and accurately to phone, text, email, and other inquiries from online students
• Conduct Academic Success Meetings with students by telephone, helping them each to make a learning plan to maximize the chances of successfully graduating with a degree
• Assume accountability for student retention, leaving no stone unturned to help students to re-register each term and remain enrolled in their academic programs
• Follow communication protocols and student success processes, smoothing communication with stakeholders including students, faculty, university administrators, and Everspring departments
• Monitor student activity, intervening quickly to connect with students who are not engaging in class
• Participate in student orientation, ensuring that students get off to a good start in the programs and receive rapid answers to technology questions
• Work closely with multiple departments, including student services departments at our university partners, faculty, analytics, technology, curriculum, production, etc.
• Perform other duties, as assigned

Skills

Communication skills

Online student support

Conflict management

Team collaboration

Education

Bachelor’s degree in Communications/Education/Psychology

Master’s degree preferred

Tools

MS Office

MS Excel

CRM software

Job description

Everspring in Chicago seeks a highly energetic Student Success Coordinator I to support online students at our university partners, build relationships, monitor progress, and implement solutions to help students stay enrolled and graduate.

This role reports to the Associate Director of Student Services in a hybrid Chicago office, with at least one in-office day every other week; compensation includes a base salary of $50,000 to $55,000 and a benefits package.