Student Success Navigator

Park University; Parkville (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and life insurance

Tuition-paid undergraduate classes for

Retirement plan

Job summary

Park University is seeking an Academic Success Advisor to help students achieve their educational goals through holistic advising and collaboration with campus support services. The role supports degree planning, course selection, and enrollment navigation, in addition to coordinating with Academic Support, Career Development, and Financial Aid offices.

Responsibilities include conducting orientation interviews, ongoing progress check-ins, and proactive outreach to ensure student success and

Qualifications

• Requires Bachelor’s Degree; Master’s preferred.
• Strong problem solving skills and attention to detail.
• Able to work both face-to-face and virtually (email, chat, phone).
• Excellent interpersonal and written communication abilities.
• Experience with CRM and various software systems is a plus.

Responsibilities

• Provide holistic academic, career, and personal development advising.
• Assist students with degree planning, course selection, and re-enrollment.
• Conduct orientation and planning interviews during the first term and regular progress check-ins.
• Coordinate with campus resources (Academic Support, Career Development, Financial Aid, etc.).
• Maintain student status reports and trigger needed outreach in CRM.

Skills

Problem solving

Attention to detail

Interpersonal skills

Written communication

Virtual work ability

Education

Bachelor’s Degree

Master’s degree

Tools

CRM systems

Microsoft Office (Word, PowerPoint, Excel)

Databases

Call center software

Job description

Park University is seeking an Academic Success Advisor to help students achieve their educational goals through holistic advising and collaboration with campus support services. The role supports degree planning, course selection, and enrollment navigation, in addition to coordinating with Academic Support, Career Development, and Financial Aid offices.

Responsibilities include conducting orientation interviews, ongoing progress check-ins, and proactive outreach to ensure student success and