Online Student Success Champion

Everspring Inc; Chicago (IL); Híbrido; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Parental leave

Health insurance

FSA

HSA dental

Short-term and long-term disability

401k with employer match

Generous PTO

Tuition reimbursement

Pet insurance

Descripción de la vacante

Everspring is seeking a highly energetic Student Success Coordinator I to support online students at our university partners from Chicago, with a hybrid work model requiring in-office presence every other week. You will build relationships, monitor progress, and implement solutions to help students stay on track toward graduation.

The ideal candidate has a bachelor's degree and 1–3 years in higher education student advising, with strong communication, listening skills, and proficiency in MS

Formación

• Bachelor’s degree required; Master’s degree preferred

Responsabilidades

• Be available by phone, email, and chat during coverage hours to answer inquiries from online students
• Provide outstanding student service by responding warmly and accurately to inquiries
• Conduct Academic Success Meetings with students by telephone to develop learning plans
• Support student retention by helping students re-register each term
• Follow protocols and coordinate with stakeholders including students, faculty, university administrators, and Everspring departments
• Monitor student activity and intervene if engagement declines
• Assist in student orientation to ensure smooth program starts
• Collaborate with multiple university partners and Everspring teams
• Perform other duties as assigned

Conocimientos

Student support

Communication

Organizational skills

Problem solving

Team collaboration

Educación

Bachelor's degree

Master's degree preferred

Herramientas

MS Office

Excel

Descripción del empleo

Everspring is seeking a highly energetic Student Success Coordinator I to support online students at our university partners from Chicago, with a hybrid work model requiring in-office presence every other week. You will build relationships, monitor progress, and implement solutions to help students stay on track toward graduation.

The ideal candidate has a bachelor's degree and 1–3 years in higher education student advising, with strong communication, listening skills, and proficiency in MS