Student Success Coordinator

Fayetteville State University; Fayetteville, Northern (NC, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Fayetteville State University is seeking a Student Success Coordinator (TRIO SSS Veterans) to lead academic intervention efforts for eligible low-income, first-generation students and veterans. The role coordinates tutoring, coaching, and case management to promote persistence and degree completion within a time-limited, non-state funded program.

The coordinator will supervise peer tutors and mentors, manage designated program activities, and collaborate with faculty and campus partners to

Qualifications

• Bachelor’s degree in counseling, student affairs, social work, education, or a related field from an accredited institution and three years of related experience in student success, academic advising, counseling, case management, retention, or another student support function. An equivalent combination of education and relevant experience may be considered.

Responsibilities

• The Student Success Coordinator serves as the primary academic intervention and student success professional for the TRIO Student Support Services Program.
• Coordinates comprehensive academic support services that promote student persistence, retention, and graduation for eligible low-income, first-generation students and students with disabilities.

Skills

TRIO SSS objectives

Veterans and adult learners

Data-driven retention

Facilitation & advising

MS Office / Teams / Canvas / Zoom

PK-16 pipeline

EDGAR knowledge

leadership & presentation

Written & oral communication

Teamwork in university setting

Education

Bachelor’s degree in counseling / student affairs / social work / education

Master’s degree preferred

Tools

Blumen

Microsoft Office

Teams

Canvas

Zoom

Job description

Working Title: Student Success Coordinator (TRIO SSS Veterans)

Position Number:

Position Number: 006269

Full-Time Or Part-Time:

Full-Time Or Part-Time: Full Time

Time Limited Position:

Time Limited Position: Yes

Number of Vacancies:

Number of Vacancies: 1

Department:

Department: Student Success

Posting Number:

Posting Number: 0401880

SHRA/EHRA:

SHRA/EHRA: Exempt Professional Staff (EPS)

Job Category:

Job Category: Professional

Hiring Range:

Hiring Range: Commensurate with Education and Experience

Overall Position Competency:

Overall Position Competency: Exempt Professional Staff (EPS)

Primary Purpose of the Organization

Fayetteville State University’s Office of Access & Student Success encourages and assists families in the Sandhills Region of North Carolina, who are traditionally underrepresented in post-secondary education, with preparation for, entry into, and completion of a post-secondary degree.
The TRIO Student Support Services Program is funded by the U.S. Department of Education to provide structured academic support activities to low-income and first-generation college students. The goal of SSS is to increase college retention and graduation rates. The services provided create opportunities for academic development, assist students with basic college requirements, and motivate them toward successfully completing their post-secondary education.

Primary Purpose of the Position

The Student Success Coordinator serves as the primary academic intervention and student success professional for the TRIO Student Support Services Program. The position is responsible for coordinating comprehensive academic support services that promote student persistence, retention, and graduation among eligible low-income, first-generation college students and students with disabilities.

The Student Success Coordinator provides individualized academic coaching, case management, and proactive interventions for students experiencing academic challenges while coordinating tutoring services and implementing evidence-based student success strategies. The position exercises delegated supervisory oversight of peer tutors, peer mentors, and assigned student employees and provides limited fiscal management for designated program activities in accordance with university policies and federal TRIO regulations. The position works collaboratively with faculty, staff, and campus partners to ensure participants receive comprehensive academic and support services that contribute to successful degree completion.
The This position is funded by non-state funds and has been designated time limited. Continuation of this position is contingent upon the continuing availability of those funds.

Minimum Education And Experience Requirements

• Bachelor’s degree in counseling, student affairs, social work, education, or a related field from an accredited institution and three years of related experience in student success, academic advising, counseling, case management, retention, or another student support function. An equivalent combination of education and relevant experience may be considered.

Knowledge, Skills And Abilities

• Knowledge of TRIO SSS objectives, participant eligibility, and compliance standards (§§646.3–646.4).
• Understanding of the educational transition needs of veterans and adult learners.
• Ability to implement data-driven retention strategies and interpret academic-performance metrics.
• Strong facilitation, advising, and case-management skills.
• Proficiency in Microsoft Office, Blumen, and online learning or collaboration platforms (e.g., Teams, Canvas, Zoom).
• Must have knowledge of the PK-16 pipeline
• Be familiar with Education Department General Administrative Regulations ( EDGAR )
• Have the ability to successfully implement college level programs related to student success
• Must possess strong leadership, interpersonal and presentation skills.
• outstanding written and oral communication skills and creative problem-solving skills
• Strong personal characteristics such as optimism, loyalty and commitment, as well as a high level of motivation and energy.
• Applicants must have the temperament for work in a team environment in a university setting.

Preferred Qualifications

• Master’s degree in higher education administration, counseling, student affairs, social work, education, or a related field. Preference may also be given to candidates with higher education experience, particularly in student retention, academic intervention, case management, or supporting students who are academically at risk.
• Leadership experience managing programs and initiatives designed to retain low-income/first-generation college students.
• Experience in grant administration, including budget management experience working with TRIO , GEAR UP state/partnership programs or other college access/student success programs.
• Proven experience in working with college students.
• Experience working with university administrators and faculty members.
• Experience collecting and analyzing data using various statistical procedures.
• Experience preparing annual reports and performance reports for funding agencies.

Special Instructions To Applicants

Notice to Applicants

Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.”
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.

Closing Date

Closing Date: 09/10/2026

Open Until Filled: Yes

Additional Information for Applicants

All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.

EEO Statement

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).
Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Required fields are indicated with an asterisk (*).

Optional & Required Documents

Required Documents

• Cover Letter
• Resume/Curriculum Vitae
• Unofficial Transcripts (Official Transcripts and Official International Course-by-Course Evaluations Due Upon Hire)

Optional Documents

• Other Document
• Other Documents Continued
• Other Documents Continued.

Constituent Institution of The University of North Carolina.