Academic Support Specialist

Fayetteville State University; North Carolina; On-site; USD 48,000 - 66,000; Full time

Job summary

Fayetteville State University seeks an Exempt Professional Staff member to assist students in exploring academic and co-curricular options, tracking progress toward graduation, and accessing university resources. The role includes coordinating and teaching University Studies courses and delivering targeted academic counseling to first-time freshmen.

The position supports advising, registration, and enrollment needs to boost retention and graduation rates and participates on the Bronco Boost

Qualifications

• Requires a Master’s degree with training or experience in higher education, counseling, or related field.
• Experience working with student success programs in a higher education setting.
• Excellent interpersonal and customer service skills; able to manage records, files, and reports.
• Personal and professional attributes include punctuality, diligence, commitment, integrity, teamwork, and confidentiality.

Responsibilities

• Assist students using a developmental model to explore academic and co-curricular options and track progress toward graduation.
• Coordinate and teach University Studies courses and provide targeted academic counseling to first‑time freshmen.
• Address advising, registration, and enrollment needs to increase retention and graduation rates.
• Serve as a member of the Bronco Boost Summer Bridge Program leadership team.

Skills

MS Office

Interpersonal skills

Record management

Confidentiality

Education

Master's degree in higher education/counseling

Job description

Hiring Range: Commensurate with Education and Experience

Overall Position Competency

Exempt Professional Staff (EPS)

Primary Purpose of the Organization

The Bronco One Stop is a centralized space where students can access standard services to help them navigate Fayetteville State University. The goal of Bronco One Stop is to enhance the student experience by simplifying the application process, managing academic records, handling financial aid, making payments, consulting with an advisor to register for classes, seeking assistance with degree planning, receiving academic support, and navigating university resources.

Fayetteville State University’s Advising Center’s mission is to promote student success by empowering students to achieve their academic and career aspirations. The Center delivers high-quality services by providing support with educational planning, course selection, resource awareness, and success strategies.

Primary Purpose of the Position

The primary purpose of this position is to assist students, using a developmental model, with developing the knowledge, skills, and personal accountability needed to explore their academic and co‑curricular options, evaluate and track their own progress toward graduation, access support and enrichment services, and understand and follow university policies and timelines. The position coordinates and teaches University Studies courses, provides targeted academic counseling to first‑time freshmen who struggled during their first semester at the university, and addresses the general advising, registration, and enrollment needs of Fayetteville State University students to increase retention and graduation rates. The position also serves as a member of the Bronco Boost Summer Bridge Program leadership team.

Minimum Education and Experience Requirements

• The successful candidate must have a master’s degree with specific training, coursework, and/or experience in higher education, counseling, or an education related field.
• Must have experience working with student success programs in a higher education setting.

Knowledge, Skills, and Abilities

• Requires the ability to use a personal computer to complete duties and knowledge of Microsoft Office products (WORD, PowerPoint, Excel), as well as other related student management Software.
• Must have excellent interpersonal and customer service skills; be able to manage a wide variety of records, files, and reports.
• Must have personal and professional attributes to include punctuality, diligence, commitment, integrity, teamwork, and confidentiality.

Preferred Qualifications

• Three to five years’ experience advising community college and/or university students, particularly exploratory/undecided students.

Special Instructions for Applicants

Notice to Applicants: Please make sure that the work history listed on your application is identical to the work history listed on your résumé. The application must be filled out completely. Do not use the phrase “see résumé.” Please list at least three (3) professional references to include a current supervisor. References will only be contacted if you are selected for the position and with your permission.

Closing Date

Open Until Filled: Yes

Additional Information for Applicants

All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.

EEO Statement

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable). Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Required Fields

• * Do you have a Master’s degree?
  • Yes
  • No
• * Do you have experience working in a student success program with a community college or university?
  • Yes
  • No

Optional & Required Documents

Required Documents

• Cover Letter
• Resume/Curriculum Vitae
• Unofficial Transcripts (Official Transcripts and Official International Course-by-Course Evaluations Due Upon Hire)

Optional Documents

• Other Document
• Other Documents Continued

Constituent Institution of The University of North Carolina.