Student Support Case Manager, UMKC Division of Student Affairs

University of Missouri-Kansas City; Kansas City (MO); On-site; USD 49,000 - 59,000; Full time

Job summary

University of Missouri-Kansas City is seeking three Student Support Case Managers to provide proactive outreach, assess student needs, and connect undergraduates with academic and community resources. You will manage about 50 students, document progress, and collaborate with campus partners to support persistence and degree completion.

Ideal candidates bring case management experience in higher education or related settings, strong communication skills, and a commitment to equity in student

Qualifications

• Bachelor's degree or equivalent combination of education and experience required.
• Experience in case management, advising, advocacy, or related setting preferred.
• Ability to handle sensitive information with discretion and maintain professional boundaries.
• Experience in higher education, student affairs, or retention programs is desirable.

Responsibilities

• Manage an assigned caseload of approximately 50 undergraduate students.
• Initiate timely outreach through approved channels to identify and address students' needs.
• Conduct initial needs assessments and develop student-centered action plans.
• Maintain regular contact, monitor progress, and revise plans as needed.
• Coordinate referrals to academic, financial, health, wellness, and advising resources.

Job description

Hiring Department

Office of the Dean of Students - Division of Student Affairs

Job Description

UMKC's Division of Student Affairs is seeking three (3) StudentSupport Case Managers to provide proactive, individualized outreach and support to undergraduate students identified through enrollment information, early alerts, and other indicators that may affect persistence. The advocate helps students identify barriers, create practical plans, connect with university and community resources, and follow through on next steps. The position manages a caseload of approximately 50 students and contributes to the university’s goals for first year retention, academic progression, degree completion, engagement, and student satisfaction.

Key Responsibilities

Student Outreach and CaseManagement

• Manage an assigned caseload of approximately 50 students, withcaseload size adjusted as program needs and case complexityrequire.
• Initiate timely, persistent, and respectful outreach throughapproved communication channels rather than waiting for students torequest help.
• Complete an initial needs assessment with each student,identify immediate and longer term concerns, and develop a studentcentered action plan.
• Maintain regular contact, monitor progress, and revise supportplans as student needs change throughout the academic year.
• Use a strengths based approach that supports student agencywhile providing clear guidance, accountability, and follow up.

Student Advocacy and Resource Coordination

• Help students address barriers involving problem solving, timemanagement, work and life balance, academic demands, financialwellness, basic needs, mental health resources, and career or lifegoals.
• Provide accurate information about university processes andhelp students prepare to communicate with faculty, staff, andcampus offices.
• Coordinate warm handoffs to appropriate academic, financial,health, wellness, accessibility, career, engagement, and basicneeds resources; confirm connection when follow up isappropriate.
• Work closely with UMKC Central and the CARE Team and maintaineffective referral relationships with academic units and studentsupport programs across campus.
• Recognize urgent or elevated concerns and promptly consult witha supervisor, the CARE Team, or other appropriate universitypersonnel according to established protocols.

Early Identification and Intervention

• Engage students beginning with pre enrollment information andcontinue support through the first year and other designatedtransition periods.
• Review authorized data and referrals to identify students whomay benefit from support, including students with attendanceconcerns, unpaid balances, limited learning management systemengagement, work obligations, major life events, or other approvedindicators.
• Participate in team review of new risk triggers and elevatedcases and help determine the appropriate level of intervention orreferral.
• Coordinate with established cohort based programs to preventduplication and ensure students receive support from the officebest positioned to serve them.

Documentation Data and Assessment

• Document outreach attempts, student contacts, identified needs,referrals, action steps, and outcomes in the unit’s approved sharedsystem in a timely and objective manner.
• Follow university requirements for confidentiality, dataaccess, record retention, and appropriate information sharing.
• Maintain accurate caseload records and contribute to reports onoutreach, interventions, resource use, and student outcomes.
• Support assessment of the unit’s work through measures such asfall to spring retention, first to second year retention, completedcredit hours, grade point average, campus service use, number ofinterventions, and student satisfaction.
• Use program data and student feedback to recommend adjustmentsto outreach practices, intervention strategies, and the riskindicator framework.

Program and Campus Collaboration

• Participate in case consultation, staff meetings, training, andcontinuous improvement activities for the Dean of StudentsOffice.
• Build working relationships with faculty, academic advisors,UMKC Central, Residential Life, financial aid and financialwellness staff, counseling and health services, career services,student engagement offices, and other partners.
• Assist with development and implementation of outreachcampaigns, intervention protocols, student communications, andeducational resources.
• Perform other duties consistent with the purpose andresponsibilities of the position.

Minimum Qualifications

• A Bachelor's degree or an equivalent combination of educationand experience and at least 2 years of experience from whichcomparable knowledge and skills can be acquired is necessary

Preferred Qualifications

• Bachelor’s degree in social work from an accreditedinstitution.
• Experience supporting students, clients, or community members through case management, social services, advising, advocacy, or arelated setting. Relevant field education or internship experiencemay be considered.
• Demonstrated ability to assess needs, develop action plans,coordinate referrals, document services, and maintain professionalboundaries.
• Ability to handle sensitive information with discretion andfollow applicable university policies and procedures.
• Experience working in higher education, student affairs,college access, student success, or retention programs.
• Experience serving first generation students, Pell eligiblestudents, students balancing employment and school, or otherstudents navigating barriers to degree completion.
• Experience using student information systems, case managementplatforms, early alert systems, or customer relationship managementtools.
• Knowledge of community resources and public benefits relevantto college students.

Anticipated Hiring Range

The anticipated hiring range for this position has been establishedas up to $54,000 annually. Salary is determined by a variety of factors, including but notlimited to, the individual’s particular combination of education,skills, and experience, as well as organizationalrequirements. Your total compensation goes beyond the number on your paycheck.The University of Missouri provides generous leave, health plans,and retirement contributions that add to your bottom line.

Grade: GGS 009

University Title: STUDENT SUCCESS COACH

To review the University of Missouri’s Staff Compensation Structureyou can view the Job Code detail page. Internal applicants candetermine their university title by accessing the Talent Profiletile in myHR.

Application Deadline

Application review will begin immediately with priorityconsideration to applicants who apply prior to Friday, October 16,2026. Applications will continue to be accepted and reviewed untilopening(s) are filled.

Sponsorship Information

Employment visa sponsorship is not available for thisposition.

Other Information

These are grant-funded positions with an anticipated end date ofthree years from the employee's start date. Continuation ofemployment is contingent upon the availability of grant funding,project needs, and satisfactory job performance.

Benefit Eligibility

This position is eligible for University benefits. As part of yourtotal compensation, the University offers a comprehensive benefitspackage, including medical, dental and vision plans, retirement,paid time off, short- and long-term disability, paid parentalleave, paid caregiver leave, and educational fee discounts for allfour UM System campuses. For additional information on Universitybenefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.