Student Success Coach/MnSCU Academic Professional 1

Northland Community and Technical College; Thief River Falls (MN); On-site; USD 30,000 - 44,000; Full time

Job summary

Northland Community and Technical College is seeking a Student Success Coach to help students transition to and navigate college through onboarding, registration assistance, and holistic support. The role includes in-person and virtual work, workshops, and individualized coaching aimed at improving retention and completion among all students, with emphasis on underserved populations.

The coach will collaborate with campus colleagues to provide referrals and access to resources, promoting student

Qualifications

• Two-years of related work experience in Education, Social Work, Public Administration, Human Resources or related field.
• Proficiency with word processing, database and web-based applications sufficient to accurately collect data and create reports.
• Ability to work with minimal supervision and make decisions independently regarding workload, problems or situations.
• Excellent organizational, planning, and management skills.
• Demonstrated knowledge and understanding of student development.
• Strong interpersonal communication skills (written and oral) to communicate with students and staff.
• Willing to work as part of a team.

Responsibilities

• Provide customer service and support to students on campus and virtually.
• Coordinate and collaborate across college units to support persistence and retention initiatives.
• Educate students on accessing resources and materials across campus.
• Perform other duties to ensure smooth department operations and uphold college partnership reputation.

Skills

Customer service

Data reporting

Independent work

Organization

Student development

Communication

Teamwork

Education

2-year degree or BA/BS in related field

Job description

The Student Success Coach exists to assist students on the Thief River Falls campus in successfully transitioning to and navigating college by providing comprehensive onboarding, registration assistance, and holistic support services. Reporting to the Director of Academic and Student Success, the Student Success Coach works in both in-person and virtual environments, delivers workshops, facilitates student success programming, and provides individualized coaching to help students overcome barriers, connect with campus resources, and achieve their academic and personal goals. The position is dedicated to promoting student retention, engagement, and completion for all Northland students, with a particular focus on supporting students from at-risk and underserved populations.

• Customer Service
• Work collaboratively through coordinated support efforts to enhance the student experience and increase persistence and retention
• Provide Services to multiple functional areas across the college in support of college-wide initiatives and operations
• Educate students in identifying and accessing reputable resources and materials
• Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner

Salary Range

22.27 - 31.99 USD Hourly

Minimum Qualifications

• Two-years of related work experience in Education, Social Work, Public Administration, Human Resources or related field
• Proficiency with a variety of word processing, database and web-based applications sufficient to accurately collect data and create reports
• The ability to work with minimal supervision and ability to make decisions independently regarding workload, problems or situations
• Excellent organizational, planning, and management skills
• Demonstrated knowledge and understanding of student development.
• Strong interpersonal communication skills (written and oral) in order to communicate effectively with students, employees without supervision or review
• Willing to work as part of a team

Preferred Qualification

• 2-year degree or Baccalaureate Degree in a related field, i.e. Education, Social Work, Public Administration, Human Resources
• Experience in higher education
• Knowledge of data privacy practices and FERPA
• Evidence of commitment to the success of culturally, ethnically, and racially diverse populations of students, staff, and faculty.
• Knowledge of public, private, and community social services and resource agencies sufficient to provide referrals to students

Other Requirements

In accordance with the Minnesota State’s Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to MinnState’s vehicle use criteria and consent to a Motor Vehicle Records check.

NOTICE: The college regrets that it is unable to offer H-1B sponsorship. The successful candidate under U.S. Citizenship and Immigration Services regulations must be able to accept work in the U.S. by the day employment begins.