Student Success Coach/MnSCU Academic Professional 1

Northland Community and Technical College; East Grand Forks (MN); Hybrid; USD 30,000 - 44,000; Full time

Job summary

Northland Community and Technical College seeks a Student Success Coach to support East Grand Forks campus students by guiding onboarding, registration, and holistic services in person and online. You will help students navigate college systems, connect with resources, and address barriers to persistence and success.

You will deliver engaging workshops, provide individualized coaching, and collaborate with academic advising, counseling, and tutoring to promote retention and completion for a

Qualifications

• Two years of related work experience in Education, Social Work, Public Administration, Human Resources or related field.
• Proficiency with word processing, database and web-based applications sufficient to accurately collect data and create reports.
• Ability to work with minimal supervision and ability to make decisions independently regarding workload, problems or situations.
• Excellent organizational, planning, and management skills.
• Demonstrated knowledge and understanding of student development.
• Strong interpersonal communication skills (written and oral) to communicate effectively with students and staff.
• Willing to work as part of a team.

Responsibilities

• Provide onboarding and registration assistance to students.
• Deliver workshops and facilitate student success programming.
• Offer individualized coaching to help students overcome barriers.
• Coordinate with multiple college offices to support student retention and completion.
• Promote equitable access and refer to campus resources.

Skills

Interpersonal communication

Teamwork

Organizational skills

Decision making

Data reporting

Education

Associate degree or higher in related field

Job description

The Student Success Coach exists to assist students on the East Grand Forks campus in successfully transitioning to and navigating college by providing comprehensive onboarding, registration assistance, and holistic support services. Reporting to the Director of Academic and Student Success, the Student Success Coach works in both in-person and virtual environments, delivers workshops, facilitates student success programming, and provides individualized coaching to help students overcome barriers, connect with campus resources, and achieve their academic and personal goals. The position is dedicated to promoting student retention, engagement, and completion for all Northland students, with a particular focus on supporting students from at-risk and underserved populations.

• Customer Service
• Work collaboratively through coordinated support efforts to enhance the student experience and increase persistence and retention
• Provide Services to multiple functional areas across the college in support of college-wide initiatives and operations
• Educate students in identifying and accessing reputable resources and materials
• Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner

Salary Range:

22.27 - 31.99 USD Hourly

Minimum Qualifications

• Two-years of related work experience in Education, Social Work, Public Administration, Human Resources or related field
• Proficiency with a variety of word processing, database and web-based applications sufficient to accurately collect data and create reports
• The ability to work with minimal supervision and ability to make decisions independently regarding workload, problems or situations
• Excellent organizational, planning, and management skills
• Demonstrated knowledge and understanding of student development.
• Strong interpersonal communication skills (written and oral) in order to communicate effectively with students, employees without supervision or review
• Willing to work as part of a team

Preferred Qualification

• 2-year degree or Baccalaureate Degree in a related field, i.e. Education, Social Work, Public Administration, Human Resources
• Experience in higher education
• Knowledge of data privacy practices and FERPA
• Evidence of commitment to the success of culturally, ethnically, and racially diverse populations of students, staff, and faculty.
• Knowledge of public, private, and community social services and resource agencies sufficient to provide referrals to students

In accordance with the Minnesota State’s Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to MinnState’s vehicle use criteria and consent to a Motor Vehicle Records check.

NOTICE: The college regrets that it is unable to offer H-1B sponsorship. The successful candidate under U.S. Citizenship and Immigration Services regulations must be able to accept work in the U.S. by the day employment begins.