Student Success Coach I

Cal Baptist; Riverside (CA); On-site; USD 34,000 - 35,000; Full time

Job summary

California Baptist University (CBU) is seeking a Student Success Coach I to serve as the primary contact for assigned students, offering proactive support and connection to university resources to promote academic progress, persistence, and success. The role involves navigating policies and collaborating with faculty and departments to support student achievement and retention.

The SSC I manages a defined caseload, uses outreach and coaching strategies, and helps students overcome barriers to

Qualifications

• Bachelor’s degree required.
• Related experience in higher education, student services, advising, coaching, customer service, or related fields preferred.

Responsibilities

• Serve as a primary non-faculty point of contact for assigned students, guiding them to university resources.
• Manage an assigned student caseload through proactive outreach, coaching, intervention, and referral activities.
• Establish and maintain productive relationships with students through regular communication and individualized support.
• Assist students in understanding academic requirements, policies, procedures, and available support services.
• Guide students in developing educational plans and achieving academic and personal goals.
• Identify students needing help and connect them with campus resources and support services.

Skills

Communication

Relationship building

Organization

Virtual and in-person support

Education

Bachelor’s degree

Tools

Microsoft Office

Student information systems

CRM systems

Job description

Posting Details

Position Information

Job Title

Student Success Coach I

Posting Number

S1730P

Pay Range

Compensation for this position is expected to range between$24.50 and $25.00 per hour, in alignment with what California Baptist University ( CBU ) reasonably anticipates paying for thisrole. The final rate may vary depending on the candidate’squalifications, experience, and prevailing market conditions. Inaddition to competitive wages, CBU provides a comprehensive andgenerous benefits packageto eligible employees.

Position Summary Information

Summary

The Student Success Coach I ( SSC I) role at California BaptistUniversity ( CBU ) serves as a primary point of contact forassigned students, providing proactive support, guidance, andconnection to university resources to promote academic progress,persistence, and student success. The Student Success Coach I roledevelops meaningful relationships with students, assists them innavigating university processes and academic requirements, andcollaborates with faculty and university departments to supportstudent achievement and retention. The SSC I manages an assignedstudent caseload and utilizes outreach, coaching, intervention, andreferral strategies to help students overcome barriers and achievetheir educational goals.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

1. Serve as a primary non-faculty point of contact for assignedstudents, providing guidance, support, and connection to universityresources.
2. Manage an assigned student caseload through proactive outreach,coaching, intervention, and referral activities designed to promotestudent success and persistence.
3. Establish and maintain productive relationships with studentsthrough regular communication and individualized support.
4. Assist students in understanding academic requirements,university policies, procedures, and available supportservices.
5. Guide students in developing educational plans and achievingacademic and personal success goals.
6. Identify students experiencing academic or personal challengesand connect them with appropriate campus resources and supportservices.
7. Maintain accurate records of student interactions, outreachefforts, referrals, and follow-up activities.
8. Assist students with academic planning, course selection, degreeprogress review, and graduation requirements.
9. Monitor student progress and initiate appropriate interventionsor referrals when concerns arise.
10. Collaborate with faculty, academic advisors, enrollmentpersonnel, and university support services to support studentsuccess and degree completion.
11. Contribute toward departmental retention and studentpersistence goals, including assigned retention objectivesassociated with an active student caseload.
12. Conduct outreach and re-engagement efforts for students who maybe at risk of attrition or who have withdrawn and may be eligibleto return.
13. Participate in meetings and collaborate with academicdepartments regarding curricular changes, student trends,scheduling needs, and related student success initiatives.
14. Support departmental projects, events, training activities, andcontinuous improvement efforts.
15. Exercise sound judgment and maintain confidentiality whenhandling student records and sensitive information.
16. Perform other duties as assigned in support of departmental anduniversity objectives.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Other Knowledge Skills and Abilities

To perform this position successfully, an individual must be ableto effectively carry out all essential duties. The followingrequirements outline the knowledge, skills, and abilities neededfor the role:

• Demonstrated commitment to living out and upholding theUniversity’s Christ‑centered mission and values.
• Demonstrated ability to develop positive relationships andestablish rapport with diverse student populations.
• Strong verbal, written, interpersonal, and customer servicecommunication skills.
• Ability to effectively engage and support students through acombination of virtual and in-person communication methods.
• Strong organizational skills with the ability to managemultiple priorities and deadlines.
• Ability to identify challenges, analyze information, anddevelop appropriate support strategies.
• Ability to exercise sound judgment, discretion, andprofessionalism when handling sensitive information.
• Proficiency with Microsoft Office applications and studentinformation or customer relationship systems.
• Ability to work collaboratively across departments andcontribute to a team-oriented environment.
• Commitment to student development, retention, and success.

PHYSICAL DEMANDS :

The physical demands described here arerepresentative of those that must be met to successfully performthe essential functions of this position. Reasonable accommodationsmay be made to enable qualified individuals with disabilities toperform the essential functions. The employee is regularly requiredto communicate effectively in person, by telephone, and throughelectronic communication methods. The position requires prolongedperiods of sitting, computer use, and occasional movementthroughout the workplace. The employee may occasionally be requiredto lift and/or move items weighing up to 20 pounds.

WORK ENVIRONMENT :

This position operates primarily in aprofessional office environment. Work may involve interaction withstudents through a combination of in-person, telephone, and virtualcommunication methods. The noise level in the work environment istypically moderate and consistent with a professional highereducation setting.

Education and/or Experience

Bachelor’s degree required. Related experience in higher education,student services, advising, coaching, customer service, or relatedfields is preferred. Equivalent combinations of education andexperience may be considered where appropriate.

Nondiscrimination Statement

State and Federal law permit California Baptist University todiscriminate on the basis of religion in order to fulfill itspurpose. The University does not discriminate contrary to eitherState or Federal law.