Success Coach (SSPC II) #2713

Trident Technical College; Charleston (SC); On-site; USD 42,000 - 58,000; Full time

Job summary

Trident Technical College is seeking a dedicated Success Coach to provide comprehensive student support services, guiding prospective, new, and returning students through onboarding, academic planning, and registration. The role partners with Academic Affairs and Student Services to help students navigate college life and achieve educational goals.

The position emphasizes advising, resource referrals, and proactive interventions to improve persistence and completion.

Qualifications

• Bachelor's degree and experience in student services programs.
• Experience in student services, academic advising, enrollment management, retention, or student success programs within a higher education environment.
• Knowledge of student support resources, academic advising practices, enrollment processes, and student success strategies.
• Experience utilizing student information systems, advising platforms, case management systems, or related technologies.
• Proficiency with Microsoft Office applications and other technology used to support student services operations.
• Excellent written, verbal, customer service, and interpersonal communication skills.
• Ability to work independently, exercise sound judgment, manage multiple priorities, and function effectively in a fast-paced environment.
• Demonstrated ability to establish positive relationships with students, faculty, staff, and community stakeholders.

Responsibilities

• Provide onboarding, academic planning, registration support, and referrals to college resources.
• Develop relationships with academic departments to support student success initiatives.
• Support an assigned caseload of students navigating academic, financial, and personal challenges.
• Monitor progress, respond to alerts, and implement proactive interventions.
• Utilize student success tools to track engagement and outcomes.
• Review and maintain student records and onboarding documentation with confidentiality.
• Assist with identifying financial aid resources and enrollment processes.
• Participate in student success initiatives and institutional committees.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Interpersonal skills

Independent work

Multitasking

Education

Bachelor's degree

Tools

Student information systems

Advising platforms

Case management systems

Microsoft Office

Job description

Job Responsibilities

The Success Coach provides comprehensive student support services designed to promote student enrollment, persistence, and success. This position serves as a primary point of contact for prospective, new, returning, and continuing students, assisting them with onboarding, academic planning, registration, academic support, and referrals to college resources. The Success Coach works collaboratively across Academic Affairs and Student Services to help students navigate the college experience and achieve their educational and career goals.

Key responsibilities include:

• Counsel, advise, and assist prospective, new, returning, transfer, and continuing students with onboarding, academic planning, registration, and referrals to appropriate college resources and services. Serve as a primary point of contact for students interested in attending the College.
• Develop and maintain relationships with assigned academic departments to support student success initiatives, stay informed of program requirements and academic procedures, and assist with advising-related communications and processes.
• Provide ongoing support and guidance to an assigned caseload of students by helping them navigate academic, financial, and personal challenges that may affect their success. Assist students in identifying resources and services that support their educational goals.
• Monitor student progress, review student performance information, respond to early alert notifications, and implement proactive intervention strategies designed to improve persistence, retention, and completion.
• Utilize student success technologies and reporting tools to track student engagement, academic progress, and performance outcomes. Maintain proficiency in applicable software systems and provide timely communication regarding student progress and support needs.
• Review, process, and maintain student records, onboarding documentation, forms, reports, and other related records while ensuring compliance with institutional requirements and maintaining confidentiality.
• Assist students with identifying financial aid resources, registration processes, academic support services, counseling resources, career services, and other available support programs.
• Participate in student success initiatives, outreach activities, professional development opportunities, and institutional committees that support student engagement and achievement.
• Perform other duties as assigned.

Minimum and Additional Requirements

This position requires a bachelor's degree and experience in student services programs.

Preferred Qualifications

• Bachelor's degree and two (2) years of experience in student services programs.
• Experience in student services, academic advising, enrollment management, retention, or student success programs within a higher education environment.
• Knowledge of student support resources, academic advising practices, enrollment processes, and student success strategies.
• Experience utilizing student information systems, advising platforms, case management systems, or related technologies.
• Proficiency with Microsoft Office applications and other technology used to support student services operations.
• Excellent written, verbal, customer service, and interpersonal communication skills.
• Ability to work independently, exercise sound judgment, manage multiple priorities, and function effectively in a fast-paced environment.
• Demonstrated ability to establish positive relationships with students, faculty, staff, and community stakeholders.