Student Success Coach I

Dr. Robert K. Jabs School of Business; Riverside (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

California Baptist University seeks a Student Success Coach I to serve as a primary contact for assigned students, providing proactive support and connections to campus resources to promote academic progress, persistence, and student success.

The SSC I builds meaningful relationships, helping students navigate university processes and requirements, while collaborating with faculty and departments to support achievement and retention.

Qualifications

• Bachelor's degree required.
• Related experience in higher education, student services, advising, coaching, customer service, or related fields is preferred.

Responsibilities

• Serve as primary non-faculty point of contact for assigned students, providing guidance, support, and connection to university resources.
• Manage an assigned student caseload through proactive outreach, coaching, intervention, and referral activities designed to promote student success and persistence.
• Establish and maintain productive relationships with students through regular communication and individualized support.
• Assist students in understanding academic requirements, university policies, procedures, and available support services.
• Guide students in developing educational plans and achieving academic and personal success goals.
• Identify students experiencing academic or personal challenges and connect them with appropriate campus resources and support services.
• Maintain accurate records of student interactions, outreach efforts, referrals, and follow-up activities.
• Assist students with academic planning, course selection, degree progress review, and graduation requirements.
• Monitor student progress and initiate appropriate interventions or referrals when concerns arise.
• Collaborate with faculty, academic advisors, enrollment personnel, and university support services to support student success and degree completion.
• Contribute toward departmental retention and student persistence goals, including assigned retention objectives associated with an active student caseload.
• Conduct outreach and re-engagement efforts for students who may be at risk of attrition or who have withdrawn and may be eligible to return.
• Participate in meetings and collaborate with academic departments regarding curricular changes, student trends, scheduling needs, and related student success initiatives.
• Support departmental projects, events, training activities, and continuous improvement efforts.
• Exercise sound judgment and maintain confidentiality when handling student records and sensitive information.
• Perform other duties as assigned in support of departmental and university objectives.

Skills

Interpersonal communication

Customer service

Organizational skills

Multitasking

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office

Job description

Summary

The Student Success Coach I (SSC I) role at California Baptist University (CBU) serves as a primary point of contact for assigned students, providing proactive support, guidance, and connection to university resources to promote academic progress, persistence, and student success. The Student Success Coach I role develops meaningful relationships with students, assists them in navigating university processes and academic requirements, and collaborates with faculty and university departments to support student achievement and retention. The SSC I manages an assigned student caseload and utilizes outreach, coaching, intervention, and referral strategies to help students overcome barriers and achieve their educational goals.

Essential Duties And Responsibilities

include the following. Other duties may be assigned.

• Serve as a primary non-faculty point of contact for assigned students, providing guidance, support, and connection to university resources.
• Manage an assigned student caseload through proactive outreach, coaching, intervention, and referral activities designed to promote student success and persistence.
• Establish and maintain productive relationships with students through regular communication and individualized support.
• Assist students in understanding academic requirements, university policies, procedures, and available support services.
• Guide students in developing educational plans and achieving academic and personal success goals.
• Identify students experiencing academic or personal challenges and connect them with appropriate campus resources and support services.
• Maintain accurate records of student interactions, outreach efforts, referrals, and follow-up activities.
• Assist students with academic planning, course selection, degree progress review, and graduation requirements.
• Monitor student progress and initiate appropriate interventions or referrals when concerns arise.
• Collaborate with faculty, academic advisors, enrollment personnel, and university support services to support student success and degree completion.
• Contribute toward departmental retention and student persistence goals, including assigned retention objectives associated with an active student caseload.
• Conduct outreach and re-engagement efforts for students who may be at risk of attrition or who have withdrawn and may be eligible to return.
• Participate in meetings and collaborate with academic departments regarding curricular changes, student trends, scheduling needs, and related student success initiatives.
• Support departmental projects, events, training activities, and continuous improvement efforts.
• Exercise sound judgment and maintain confidentiality when handling student records and sensitive information.
• Perform other duties as assigned in support of departmental and university objectives.

Summary

The Student Success Coach I (SSC I) role at California Baptist University (CBU) serves as a primary point of contact for assigned students, providing proactive support, guidance, and connection to university resources to promote academic progress, persistence, and student success. The Student Success Coach I role develops meaningful relationships with students, assists them in navigating university processes and academic requirements, and collaborates with faculty and university departments to support student achievement and retention. The SSC I manages an assigned student caseload and utilizes outreach, coaching, intervention, and referral strategies to help students overcome barriers and achieve their educational goals.

Essential Duties And Responsibilities

include the following. Other duties may be assigned.

• Serve as a primary non-faculty point of contact for assigned students, providing guidance, support, and connection to university resources.
• Manage an assigned student caseload through proactive outreach, coaching, intervention, and referral activities designed to promote student success and persistence.
• Establish and maintain productive relationships with students through regular communication and individualized support.
• Assist students in understanding academic requirements, university policies, procedures, and available support services.
• Guide students in developing educational plans and achieving academic and personal success goals.
• Identify students experiencing academic or personal challenges and connect them with appropriate campus resources and support services.
• Maintain accurate records of student interactions, outreach efforts, referrals, and follow-up activities.
• Assist students with academic planning, course selection, degree progress review, and graduation requirements.
• Monitor student progress and initiate appropriate interventions or referrals when concerns arise.
• Collaborate with faculty, academic advisors, enrollment personnel, and university support services to support student success and degree completion.
• Contribute toward departmental retention and student persistence goals, including assigned retention objectives associated with an active student caseload.
• Conduct outreach and re-engagement efforts for students who may be at risk of attrition or who have withdrawn and may be eligible to return.
• Participate in meetings and collaborate with academic departments regarding curricular changes, student trends, scheduling needs, and related student success initiatives.
• Support departmental projects, events, training activities, and continuous improvement efforts.
• Exercise sound judgment and maintain confidentiality when handling student records and sensitive information.
• Perform other duties as assigned in support of departmental and university objectives.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Other Knowledge Skills And Abilities

• Demonstrated commitment to living out and upholding the University's Christ-centered mission and values.
• Demonstrated ability to develop positive relationships and establish rapport with diverse student populations.
• Strong verbal, written, interpersonal, and customer service communication skills.
• Ability to effectively engage and support students through a combination of virtual and in-person communication methods.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Ability to identify challenges, analyze information, and develop appropriate support strategies.
• Ability to exercise sound judgment, discretion, and professionalism when handling sensitive information.
• Proficiency with Microsoft Office applications and student information or customer relationship management systems.
• Ability to work collaboratively across departments and contribute to a team-oriented environment.
• Commitment to student development, retention, and success.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The employee is regularly required to communicate effectively in person, by telephone, and through electronic communication methods. The position requires prolonged periods of sitting, computer use, and occasional movement throughout the workplace. The employee may occasionally be required to lift and/or move items weighing up to 20 pounds.

WORK ENVIRONMENT:

This position operates primarily in a professional office environment. Work may involve interaction with students through a combination of in-person, telephone, and virtual communication methods. The noise level in the work environment is typically moderate and consistent with a professional higher education setting.

Education and/or Experience

Bachelor's degree required. Related experience in higher education, student services, advising, coaching, customer service, or related fields is preferred. Equivalent combinations of education and experience may be considered where appropriate.