Student Success Coach – Academic Progress & Support

Dr. Robert K. Jabs School of Business; Riverside (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

California Baptist University seeks a Student Success Coach I to serve as a primary contact for assigned students, providing proactive support and connections to campus resources to promote academic progress, persistence, and student success.

The SSC I builds meaningful relationships, helping students navigate university processes and requirements, while collaborating with faculty and departments to support achievement and retention.

Qualifications

• Bachelor's degree required.
• Related experience in higher education, student services, advising, coaching, customer service, or related fields is preferred.

Responsibilities

• Serve as primary non-faculty point of contact for assigned students, providing guidance, support, and connection to university resources.
• Manage an assigned student caseload through proactive outreach, coaching, intervention, and referral activities designed to promote student success and persistence.
• Establish and maintain productive relationships with students through regular communication and individualized support.
• Assist students in understanding academic requirements, university policies, procedures, and available support services.
• Guide students in developing educational plans and achieving academic and personal success goals.
• Identify students experiencing academic or personal challenges and connect them with appropriate campus resources and support services.
• Maintain accurate records of student interactions, outreach efforts, referrals, and follow-up activities.
• Assist students with academic planning, course selection, degree progress review, and graduation requirements.
• Monitor student progress and initiate appropriate interventions or referrals when concerns arise.
• Collaborate with faculty, academic advisors, enrollment personnel, and university support services to support student success and degree completion.
• Contribute toward departmental retention and student persistence goals, including assigned retention objectives associated with an active student caseload.
• Conduct outreach and re-engagement efforts for students who may be at risk of attrition or who have withdrawn and may be eligible to return.
• Participate in meetings and collaborate with academic departments regarding curricular changes, student trends, scheduling needs, and related student success initiatives.
• Support departmental projects, events, training activities, and continuous improvement efforts.
• Exercise sound judgment and maintain confidentiality when handling student records and sensitive information.
• Perform other duties as assigned in support of departmental and university objectives.

Skills

Interpersonal communication

Customer service

Organizational skills

Multitasking

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office

Job description

California Baptist University seeks a Student Success Coach I to serve as a primary contact for assigned students, providing proactive support and connections to campus resources to promote academic progress, persistence, and student success.

The SSC I builds meaningful relationships, helping students navigate university processes and requirements, while collaborating with faculty and departments to support achievement and retention.