Student Success Coach I: Empower Academic Wins

Cal Baptist; Riverside (CA); On-site; USD 34,000 - 35,000; Full time

Job summary

California Baptist University (CBU) is seeking a Student Success Coach I to serve as the primary contact for assigned students, offering proactive support and connection to university resources to promote academic progress, persistence, and success. The role involves navigating policies and collaborating with faculty and departments to support student achievement and retention.

The SSC I manages a defined caseload, uses outreach and coaching strategies, and helps students overcome barriers to

Qualifications

• Bachelor’s degree required.
• Related experience in higher education, student services, advising, coaching, customer service, or related fields preferred.

Responsibilities

• Serve as a primary non-faculty point of contact for assigned students, guiding them to university resources.
• Manage an assigned student caseload through proactive outreach, coaching, intervention, and referral activities.
• Establish and maintain productive relationships with students through regular communication and individualized support.
• Assist students in understanding academic requirements, policies, procedures, and available support services.
• Guide students in developing educational plans and achieving academic and personal goals.
• Identify students needing help and connect them with campus resources and support services.

Skills

Communication

Relationship building

Organization

Virtual and in-person support

Education

Bachelor’s degree

Tools

Microsoft Office

Student information systems

CRM systems

Job description

California Baptist University (CBU) is seeking a Student Success Coach I to serve as the primary contact for assigned students, offering proactive support and connection to university resources to promote academic progress, persistence, and success. The role involves navigating policies and collaborating with faculty and departments to support student achievement and retention.

The SSC I manages a defined caseload, uses outreach and coaching strategies, and helps students overcome barriers to