Student Success Coach — Hybrid Schedule & Equity

Campus; Atlanta (GA); Hybrid; USD 47,000 - 56,000; Full time

Benefits offered by this job

Equity grant

Medical, dental, and vision insurance

401(k) match

Fertility benefits via Carrot

Hybrid work schedule

Paid holidays

In-office lunches

Social events

Job summary

Campus is seeking a dedicated Success Coach in Atlanta, GA to guide students from planning through graduation. You will manage a caseload, conduct proactive outreach via phone, text, and chat, and build trusted relationships that empower students to meet their goals.

This is a hybrid role with in-office days Tuesday–Thursday and remote Monday and Friday. You will support academic progress, help students handle personal and motivational challenges, and ensure consistent documentation across

Qualifications

• Bachelor's degree required and experience in advising or coaching preferred.
• Excellent organizational and caseload management with proactive follow-up.
• Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity.

Responsibilities

• Build long-term relationships with students through coaching sessions and ongoing outreach.
• Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable.
• Coach students through personal, academic, and motivational challenges with empathy and clear next steps.
• Help students break down big goals into actionable next steps and track progress using dashboards.
• Complete forms and document notes clearly and consistently; balance a caseload of 50–75 students.
• Collaborate with Admissions and Onboarding teams to clarify handoffs and student context.
• Adapt to changing tools, processes, or term-based priorities.

Skills

Bachelor's degree

Organizational skills

Caseload management

Relationship building

Emotional intelligence

Outreach experience

In-office presence

Communication skills

CRM tools

Education

Bachelor's degree

Tools

CRM tools

Job description

Campus is seeking a dedicated Success Coach in Atlanta, GA to guide students from planning through graduation. You will manage a caseload, conduct proactive outreach via phone, text, and chat, and build trusted relationships that empower students to meet their goals.

This is a hybrid role with in-office days Tuesday–Thursday and remote Monday and Friday. You will support academic progress, help students handle personal and motivational challenges, and ensure consistent documentation across