Campus-Based Student Success Navigator

Ross Education, LLC; Portage (MI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Time Off

401(k)

Life Insurance

Tuition Reimbursement

Monthly Pay - Direct Deposit

Job summary

Ross Education Holdings, Inc. in Portage, MI is seeking a Student Success Advisor to support hybrid and campus-based students. The role reports to the Student Success Director and collaborates with Ross College staff to ensure compliance and strong program outcomes.

The SSA will drive student retention, assist with FA processing, and prepare students for externships and graduation. A two-evening-per-week schedule and on-site campus duties are required.

Qualifications

• Associates Degree from an institution accredited by an agency recognized by the U.S. Department of Education or CHEA.
• 2+ years’ work experience in banking, office administration, or general office with emphasis on customer service.

Responsibilities

• Maintain student retention metrics and lead retention activities for hybrid students.
• Assist with Financial Aid processing and document collection at campus; act as liaison to CFAO.
• Collaborate with Career Services to prepare students for externships and graduation events.
• Provide basic Canvas LMS support during orientations and respond to student inquiries.

Skills

Customer service

Communication

Rapport building

Team collaboration

Attention to detail

Professionalism

Adaptability

Education

Associates Degree (accredited)

Job description

Ross Education Holdings, Inc. in Portage, MI is seeking a Student Success Advisor to support hybrid and campus-based students. The role reports to the Student Success Director and collaborates with Ross College staff to ensure compliance and strong program outcomes.

The SSA will drive student retention, assist with FA processing, and prepare students for externships and graduation. A two-evening-per-week schedule and on-site campus duties are required.