Student Success Call Center Specialist

Seminole State College of Florida; Sanford (FL); On-site; USD 537,000 - 895,000; Part time

Job summary

Seminole State College of Florida is seeking a part-time Specialist in the Call Center to deliver exceptional student service. You will answer calls, respond to inquiries, and guide students through admissions, financial aid, advising, and registration.

This role requires a high school diploma or equivalent, and experience in a fast-paced office or call center is preferred. You will work with systems like EAB Navigate, Canvas, and PeopleSoft to support student success.

Qualifications

• High school diploma or equivalent required.
• Experience in office, customer service, or call center preferred.
• Ability to use multiple tech systems for student services.

Responsibilities

• Be the first point of contact for current and prospective students.
• Answer inbound calls and manage outbound communications.
• Educate on enrollment steps and refer to campus services.
• Assist with enrollment, advising, financial aid, and registration.
• Collaborate across college divisions to keep information accurate.
• Support proactive communication campaigns for student belonging.
• Resolve student challenges in a holistic, positive way.
• Coordinate communications using multiple tech tools to aid success.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication

Professional demeanor

Teamwork

Multicultural environment

Education

High school diploma

Equivalency diploma

Tools

EAB Navigate

Canvas

PeopleSoft

Outlook

Word

Excel

Teams/Zoom

Job description

Seminole State College of Florida is seeking a part-time Specialist in the Call Center to deliver exceptional student service. You will answer calls, respond to inquiries, and guide students through admissions, financial aid, advising, and registration.

This role requires a high school diploma or equivalent, and experience in a fast-paced office or call center is preferred. You will work with systems like EAB Navigate, Canvas, and PeopleSoft to support student success.