Specialist, Call Center (Part-Time Pool)

Seminole State College of Florida; Sanford (FL); On-site; USD 537,000 - 895,000; Part time

Job summary

Seminole State College of Florida is seeking a part-time Specialist in the Call Center to deliver exceptional student service. You will answer calls, respond to inquiries, and guide students through admissions, financial aid, advising, and registration.

This role requires a high school diploma or equivalent, and experience in a fast-paced office or call center is preferred. You will work with systems like EAB Navigate, Canvas, and PeopleSoft to support student success.

Qualifications

• High school diploma or equivalent required.
• Experience in office, customer service, or call center preferred.
• Ability to use multiple tech systems for student services.

Responsibilities

• Be the first point of contact for current and prospective students.
• Answer inbound calls and manage outbound communications.
• Educate on enrollment steps and refer to campus services.
• Assist with enrollment, advising, financial aid, and registration.
• Collaborate across college divisions to keep information accurate.
• Support proactive communication campaigns for student belonging.
• Resolve student challenges in a holistic, positive way.
• Coordinate communications using multiple tech tools to aid success.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication

Professional demeanor

Teamwork

Multicultural environment

Education

High school diploma

Equivalency diploma

Tools

EAB Navigate

Canvas

PeopleSoft

Outlook

Word

Excel

Teams/Zoom

Job description

Responsibilities

The part-time Specialist, Call Center provides exemplary service toall current and prospective students in a fast-paced, high-volumecall center setting. Serves as the first and primary point ofcontact for all in-bound and out-bound communication interactions,answers phone calls, responds to inquiries and concerns, andcultivates a student’s sense of belonging with the college.Educates, informs, assists, and responds to student questionspertaining to the college, provides referral resources to specificdepartments, and pro-actively connects students to information andresources to ensure their academic progression.

ESSENTIAL FUNCTIONS:

• 1. Serves as the first point of contact to current and prospectivestudents on a wide range of services on all programs and coursesoffered by the college.
• 2. Answers inbound calls and manages out-bound communicationefforts to ensure a seamless student experience from inquirythrough graduation.
• 3. Educates current and prospective students regarding appropriateservices throughout the enrollment process, including admissions,placement testing, applying for financial aid, advising, andregistration.
• 4. Supports students in completing steps to enroll and refersstudents to academic departments and support services includingtutoring, counseling, services for students with disabilities,veteran’s affairs, and career development.
• 5. Collaborates across all divisions of the college to ensure theaccuracy and timeliness of student information.
• 6. Collaborates on pro-active communication campaigns that providestudents with strategic information and methodologies that fostertheir sense of belonging to the college.
• 7. Assists with resolution of student challenges in a holistic,positive manner and ensures students are aware of the neededinformation and resources that support their success.
• 8. Coordinates communication through multiple technologymodalities, such as EAB Navigate, Canvas, and PeopleSoft to supportstudent achievement, retention, and completion of their academicgoals.
• 9. Performs other duties as may be required or assigned.

REQUIRED QUALIFICATIONS:

• 1. Graduation from an accredited high school or possession of anacceptable equivalency diploma.
• 2. One year of volunteer or professional experience in an officeenvironment, customer service, call center, or working withstudents, which could include work study, or studentemployee.

DESIRED QUALIFICATIONS

• 1. Work experience in a community college or universitysetting.
• 2. Experience in a call center.

KNOWLEDGE, SKILLS & ABILITIES:

• 1. Strong service excellence skills and the ability to provideexcellent customer service.
• 2. Ability to use technology components, such as EAB Navigate,Canvas, and PeopleSoft to support student success.
• 3. Ability to work in a flexible and fast-paced environment,exercising good judgment and discretion.
• 4. Excellent Microsoft Office 365 skills (Outlook, Word, Excel) andthe ability to become proficient in videoconferencing applications,including Teams/Zoom.
• 5. Strong problem-solving and critical thinking skills.
• 6. Excellent verbal, written, and interpersonal communicationskills.
• 7. Committed to working in a multicultural environment.
• 8. Ability to exhibit a professional, courteous demeanor.

WORK ENVIRONMENT and SPECIAL CONSIDERATIONS:

• 1. Works inside an office environment.
• 2. Flexible hours/days.

This description in no way states or implies that these are theonly duties to be performed by the employee occupying thisposition. The employee will be required to follow any otherjob-related instructions and to perform any other job-relatedduties requested by their supervisor.

This position is eligible for Veteran’s Preference.

Pay Benefits and Work Schedule

This is a pool position. Applications remain active for one yearand are reviewed on an ongoing basis as hiring needs arise.Candidates selected for an interview will be contacted.

Pay Rate

Pay Rate: $15.00 per hour, with opportunities to work up to26 hours per week based on departmental needs and schedulingavailability.

Conditions of Employment

Finalists and individuals recommended for employment at SeminoleState College must reside in the State of Florida must reside in the State of Florida at thetime of hire and may be subject to background investigations and fingerprinting in compliance with Florida Statute 1001.64; andSeminole State College Policy 1.020; 2.020. Criminal backgroundchecks and fingerprinting will be conducted for all new employees,and for rehired employees who have had a break in service for oneyear or more. The Office of Human Resources will determine whichbackground checks shall be conducted for each position, based uponits review of job descriptions and the responsibilities of theposition. These include, but are not limited to, positions thathave access to money, master keys, security-sensitive areas andconfidential information; positions that have the capability tocreate, delete, and alter records; and positions that areresponsible for the care and instruction of children. The Collegewill conduct various types of background checks which may include,but are not limited to: criminal background, credit check, driver'slicense check, previous employment and references.

Equal Employment Opportunity

Seminole State College is an equal opportunity employer andstrictly prohibits discrimination on the basis of race, color,religion, pregnancy, national origin, ethnicity, age, sex, gender,veterans’ or military status, disability, sexual orientation,genetic information, marital status, or any other factor protectedunder applicable federal, state, and local laws, rules, andregulations in its programs, activities, and employment.

Other Information

VETERANS' PREFERENCE

Seminole State College of Florida adheres to Florida’s Veteran’s Preference laws by providing preference in hiring to covered jobapplicants. Moreover, in recognition of the valuable contributionsmade by veterans, the College also considers any applicant’smilitary service background when filling job positions not coveredby Veteran’s Preference laws.

To claim Veteran's Preference for eligible positions, a copy ofyour DD-214 form, Certificate of Release or Discharge from ActiveDuty must be uploaded and attached to your application to claimVeterans' Preference.

HOLDERS OF DEGREES FROM INSTITUTIONS OUTSIDE THE USA

Individuals who have completed college or university course work atan institution in a country other than the United States arerequired to obtain a complete evaluation of foreign transcripts anddegrees. Foreign transcripts should be evaluated by one of theorganizations approved by the National Association of CredentialEvaluation Services.

This evaluation must be submitted at the time of application. Werecommend World Education Services at P.O. Box 5087, Bowling GreenStation, New York, NY 10274-5087, telephone [phone] or emailaddress www.wes.org. The interview process may be delayed untilsuch a review has been completed.