Student Success Advocate - Retention & Certification

Aviation Institute of Maintenance; Phoenix (AZ); On-site; USD 22,041 - 37,195; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance (

Life insurance options

Paid parental leave

Paid time off (PTO)

Tuition reimbursement

Employee Assistance Program (EAP)

Job summary

Aviation Institute of Maintenance (AIM) in Phoenix, AZ, seeks a Student Success Coordinator who is student-centered, data-informed, and outcomes-driven to support retention, certification, and program completion from onboarding through graduation.

You will manage an active caseload, build strong relationships, address barriers to persistence, coordinate with campus teams, and document interactions. This full-time role offers up to $27/hour and a schedule with two shifts and occasional Saturdays.

Qualifications

• High School Diploma or GED required.
• Associate or bachelor’s degree preferred.
• 1–2 years of experience in student services, advising, career services, workforce development, recruiting, or related support role.

Responsibilities

• Manage an active caseload of students and meet defined performance metrics, including retention and persistence, certification readiness and attainment, and graduation progression.
• Serve as a consistent point of contact and advocate for assigned students throughout their academic journey, building rapport and accountability.
• Proactively address academic and other barriers to persistence, certification readiness, and completion.
• Accurately document all student interactions and outcomes; participate in cohort tracking, audits, and weekly/monthly reporting.

Skills

Problem solving

Organizational skills

Written communication

Verbal communication

Student-centered approach

Microsoft Office

Education

High School Diploma or GED

Associate or bachelor’s degree preferred

Job description

Aviation Institute of Maintenance (AIM) in Phoenix, AZ, seeks a Student Success Coordinator who is student-centered, data-informed, and outcomes-driven to support retention, certification, and program completion from onboarding through graduation.

You will manage an active caseload, build strong relationships, address barriers to persistence, coordinate with campus teams, and document interactions. This full-time role offers up to $27/hour and a schedule with two shifts and occasional Saturdays.