Student Success Coordinator

Aviation Schools Online; Phoenix (AZ); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Life insurance

Paid parental leave

PTO

Tuition reimbursement

Employee Assistance Program (EAP)

Job summary

Aviation Institute of Maintenance in Phoenix, AZ is hiring a Student Success Coordinator to manage student success initiatives from onboarding through graduation. You will build strong relationships with students, address barriers to persistence, and drive retention and certification outcomes while collaborating with multiple departments.

Role requires a student-centered approach, strong communication, and comfort working in a metrics-driven environment.

Qualifications

• High School Diploma or GED required.
• Associate or bachelor's degree preferred.
• 1–2 years in student services, advising, career services, workforce development, recruiting, or related support.
• 1 year of related experience in a proprietary (for profit), post-secondary educational setting preferred.

Responsibilities

• Manage an active caseload of students and meet defined performance metrics such as retention, certification readiness, and graduation progression.
• Serve as a consistent point of contact and advocate for assigned students throughout their academic journey.
• Proactively engage students to identify and address barriers to persistence, certification readiness, and completion.
• Drive retention and certification outcomes through early intervention, milestone tracking, and follow-up.
• Document all student interactions and outcomes; assist with audits and weekly/monthly reporting.

Skills

Strong problem-solving

Organizational skills

Written and verbal communication

Student-centered approach

Metrics-driven

Microsoft Office

Willingness to learn new systems

Team-oriented

Travel willingness

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Job description

Aviation Jobs / Student Success Coordinator

Aviation Institute of Maintenance

Student Success Coordinator

Location Phoenix, AZ

Employment type Full-Time

Category operations

About This Role

Training Tomorrow's Technicians to Become Skilled, Employable and Essential.

About Us- Big Changes, Better Benefits - Join us today!

The Aviation Institute of Maintenance (AIM), established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America.

At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter.

Schedule

• Two shifts: 9:00am - 6:00pm
• Two shifts: 10:00am - 7:00pm
• Friday: 8:00am - 5:00pm
• Occasional Saturdays

Compensation

up to $27/hour

About The Role

Student Success Coordinators are deeply student-centered, data-informed, and outcomes-driven. While this role has a primary functional focus on retention and certification, all coordinators operate as unified members of the Student Success team and share ownership of overall student outcomes.

As a Student Success Coordinator, you will develop strong relationships with and support students from onboarding through graduation, building strong, consistent relationships with students, proactively addressing barriers to success, and driving outcomes related to retention, certification, and program completion.

Key Responsibilities

Performance & Accountability

• Manage an active caseload of students and meet defined performance metrics, which may include retention and persistence, certification readiness and attainment, and graduation progression

Student Engagement & Advocacy

• Serve as a consistent point of contact and advocate for assigned students throughout their academic journey, building rapport, trust and accountability
• Proactively engage students to identify and address academic and other barriers to persistence, certification readiness, and completion

Retention & Certification Support

• Drive retention and certification outcomes through early intervention, milestone tracking, and consistent follow-up
• Support accommodation requests, resource referrals, and appropriate escalation as needed

Data, Documentation & Compliance

• Accurately document all student interactions and outcomes
• Participate in cohort tracking, G&E chart confirmation, and required audits in addition to weekly and monthly reporting on student success metrics

Events, Programming & Collaboration

• Support, participate in, and/or facilitate student success events and initiatives such as retention workshops, certification readiness activities, career fairs, and alumni events, collaborating with other departments as needed

Other Duties

• Perform additional tasks as assigned by the Supervisor, including required onboarding and ongoing training related to student success systems, performance metrics, and operational processes

Qualifications

Education

• High School Diploma or GED required
• Associate or bachelor's degree preferred

Experience

• 1–2 years of experience in student services, advising, career services, workforce development, recruiting, or a related support role
• 1 year of related experience in a proprietary (for profit), post-secondary educational setting preferred

Skills

• Strong problem-solving, organizational, and written and verbal communication skills with a student-centered approach
• Comfortable working in a metrics-driven environment with shared accountability
• Proficient with Microsoft Office and willing to learn new systems
• A positive, team-oriented approach and willingness to work outside regular business hours and travel locally or overnight as needed

Benefits

• 401(k) with company match
• Comprehensive health, dental, and vision insurance available first day of employment
• Life insurance options
• Paid parental leave
• Paid time off (PTO) to promote work-life balance
• Tuition reimbursement for continued education
• Employee Assistance Program (EAP) for personal and professional support

We are committed to fostering a workplace that values integrity, growth, and student success.

We are proud equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.