Student Services Advocate

miamioh.edu; Oxford (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

Miami University is looking for a dedicated Student Services Advocate to provide high-quality customer service to students and families while navigating university policies. You will work in a hybrid role, assisting with registration, billing, and financial aid inquiries.

The ideal candidate holds a Bachelor's degree, or a relevant associate degree with experience. Skills in communication and problem-solving are essential. The position offers a salary range of $40,000 to $50,000 and comes with benefits.

Qualifications

• Bachelor’s degree or associate degree with relevant experience.
• Experience in a customer-centric field is required.
• Direct experience in higher education preferred.

Responsibilities

• Provide student-centered customer service via multiple channels.
• Counsel students on financial aid and registration processes.
• Process registration forms and manage case records.

Skills

Customer service excellence

Analytical skills

Effective communication

Problem-solving

Public speaking

Education

Bachelor's degree

Associate degree plus 1 year experience

High school diploma/GED plus 2 years experience

Tools

Google Workspace

Microsoft Office Suite

CRM software (e.g., Banner)

Job description

## Student Services AdvocateApplyremote type: Hybridlocations: Nellie Craig Walker Halltime type: Full timeposted on: Posted Yesterdayjob requisition id: JR104366**Job Title**Student Services Advocate**Department**EMSS One Stop Customer Service**Worker Type**Regular**Pay Type**Salary**Position Salary Minimum**$40,000**Position Salary Maximum**$50,000*Salary will be commensurate with the level of the position, education, and experience.***Scheduled Weekly Hours**40**Benefit Eligible**Yes**Screening Date**2026-06-29**Job Description Summary**The Student Services Advocate provides high-level, front-line comprehensive services and outreach to students and families with the highest standard of customer service, empathy, and accuracy. Operating within a fast-paced, high-volume environment, this role utilizes advanced problem-solving skills and a deep knowledge of university policies to resolve inquiries related to registration, billing, and student financial assistance. The Advocate acts as a central resource, ensuring a seamless, holistic student experience from enrollment through graduation.**Job Description****Customer Service & Holistic Advising*** Delivers exceptional, student-centered customer service and complex problem resolution via phone, email, virtual meetings, and in-person interactions.* Counsels students and families regarding financial aid packages, billing statements, payment plans, and registration processes.* Serves as a dedicated liaison and advocate for students navigating complex university systems, collaborating with campus partners to resolve intricate issues.* Maintains a welcoming, inclusive environment for a diverse population of students, parents, staff, and external stakeholders.**Enrollment & Records Management*** Accurately processes registration forms, schedule changes, independent study requests, enrollment verifications, and academic transcripts.* Maintains an in-depth understanding of divisional policies, university regulations, withdrawal procedures, and re-enrollment processes.* Ensures strict compliance with the Family Educational Rights and Privacy Act (FERPA) and other federal, state, and institutional regulations.**Outreach & Communications*** Develops and delivers engaging presentations to prospective/current students, families, and university staff regarding One Stop services.* Supports university outreach initiatives targeted toward specific student populations to promote retention and financial literacy.* Contributes to digital communication efforts, including reviewing and updating website content and knowledge-base documentation.**Administration & Special Projects*** Manages case records, tracking interactions and resolution metrics within the university’s ticketing/CRM system.* Represents the One Stop on university-wide committees and serves as a designated liaison to specific academic or administrative departments.* Stays current on evolving federal, state, and institutional policies affecting student financial aid and higher education billing.* Performs other duties and special projects as assigned.**Qualifications****Minimum Qualifications*** **Education & Experience:** + Bachelor’s degree; **OR** + Associate degree plus at least one (1) year of full- or part-time experience in a customer-centric field; **OR** + High school diploma/GED plus at least two (2) years of full-time experience in a customer-centric field.**Preferred Qualifications*** Direct experience working in a higher education setting, specifically within student financial aid, registration, or student accounts/billing.* Familiarity with Miami University’s institutional structure, academic divisions, and campus resources.* Experience utilizing student information systems (e.g., Banner) and customer relationship management (CRM) software.**Required Knowledge, Skills, and Abilities*** **Service Excellence:** Ability to assist students and families graciously, efficiently, and accurately under pressure.* **Communication:** Exceptional oral, written, and active-listening communication skills.* **Problem Solving:** Strong analytical and critical-thinking skills to resolve ambiguous or complex student issues.* **Public Speaking:** Comfort and proficiency in presenting to both small and large groups.* **Project Management:** Demonstrated ability to manage independent projects, multitask, and meet deadlines.* **Interpersonal Skills:** Proven ability to communicate and interact effectively with individuals of all ages and diverse socioeconomic and cultural backgrounds.* **Availability:** Ability to work flexible hours, including occasional evenings and weekends, and attend off-campus university functions as required (minor travel may be necessary).**Technical Proficiency:** Working knowledge of Google Workspace and Microsoft Office Suite.