Student Success Advocate | Campus Services Navigator

Boston Architectural College; Boston (MA); On-site; USD 50,000 - 52,000; Full time

Job summary

The Boston Architectural College seeks a Student Advocate to serve as the first point of contact for students, helping them navigate registration, financial aid, billing, payments, advising and student life. This is a full-time exempt position with a 40-hour work week.

The role emphasizes proactive, student-centered service, triage of needs, and collaboration with campus offices to resolve issues and escalate when needed.

Qualifications

• Bachelor’s degree from an accredited institution preferred.
• 2 years of experience in customer service or hospitality preferred.
• Experience in a college or university setting is a plus.

Responsibilities

• Provide proactive, professional, and friendly service in all interactions.
• Manage communication between students and administrative functions (emails and phones).
• Assess each student's situation to determine urgency and proceed accordingly.
• Resolve problems and escalate when needed; follow up daily until resolution.
• Document all communication accurately in the student information system.
• Work as part of a team to guide students in all aspects of their administrative experience.
• Understand administrative processes from a student perspective (aid, payments, registration).
• Provide feedback to leadership on trends or escalated concerns.
• Assist with requested documents for financial aid, registration, housing, and student accounts.
• Support Registrar with student file management and archiving workflows.

Skills

Detail oriented

Microsoft Office

Excellent communication

Problem solving

Team collaboration

Confidentiality

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

The Boston Architectural College seeks a Student Advocate to serve as the first point of contact for students, helping them navigate registration, financial aid, billing, payments, advising and student life. This is a full-time exempt position with a 40-hour work week.

The role emphasizes proactive, student-centered service, triage of needs, and collaboration with campus offices to resolve issues and escalate when needed.