Student Success Advocate

Boston Architectural College in; Boston (MA); On-site; USD 50,000 - 52,000; Full time

Job summary

The Boston Architectural College is seeking a Student Advocate to serve as the first point of contact for students, guiding them through registration, financial aid, billing, and student life. This full-time exempt role focuses on student-centric service and proactive triage to determine individual needs.

Responsibilities include communicating with students and offices, documenting interactions, and escalating complex cases as needed.

Qualifications

• Bachelor's degree from an accredited institution preferred.
• 2 years of experience in customer service or hospitality preferred.
• Preferred prior call center experience or experience in college administration areas.

Responsibilities

• Provide proactive, professional, and friendly service in all interactions with students and BAC staff.
• Manage communication between students and administrative functions including emails and phones.
• Assess each student's situation to determine urgency and next steps.
• Resolve problems and assist students with challenging issues, escalating when needed.
• Document all communications and track interactions in the student information system.
• Work as part of a team to guide students through the BAC administrative experience.
• Provide feedback to leadership on trends or escalated concerns.
• Assist with add/drop forms, address changes, payments, financial aid documents.
• Support the Registrar with student file management and archiving.

Skills

Customer service

Communication

Problem solving

Confidentiality

Teamwork

Attention to detail

Adaptability

Education

Bachelor's degree

Tools

MS Office

Job description

The Boston Architectural College is seeking a Student Advocate to serve as the first point of contact for students, guiding them through registration, financial aid, billing, and student life. This full-time exempt role focuses on student-centric service and proactive triage to determine individual needs.

Responsibilities include communicating with students and offices, documenting interactions, and escalating complex cases as needed.