Student Academic Services Admin Coordinator

Boston University; Boston (MA); On-site; USD 24,000 - 27,000; Full time

Job summary

Boston University is seeking an Administrative Coordinator for Student Academic Services at the Boston campus. You will serve as the first point of contact for students, faculty, staff, parents, and University partners, providing courteous, accurate, and timely assistance while coordinating appointments and front desk operations.

The role requires 1-3 years of administrative or higher education experience, an associate's degree (bachelor's preferred), and strong organizational and communication

Qualifications

• Associate's degree required; bachelor's degree preferred.
• 1-3 years of administrative, customer service, or higher education experience.
• Outstanding customer service and interpersonal skills, with the ability to communicate effectively with students, faculty, staff, parents, and University leadership.
• Proficiency with Microsoft Office and the ability to learn and navigate multiple University systems.

Responsibilities

• Serve as the primary point of contact for a high-volume undergraduate advising office, providing courteous, accurate, and timely assistance to students, faculty, staff, parents, and University partners.
• Coordinate appointments and correspondence for academic leadership, advisors, and graduation officers while managing daily front desk operations.
• Process and maintain a variety of student academic records, including transfer credit evaluations, graduation applications, major and minor declarations, petitions, AP credit, and other academic transactions.
• Manage office workflows and ensure the accurate processing of student information across multiple University systems.
• Coordinate special projects, including orientation support, academic communications, publications, and initiatives that support student success.
• Recruit, train, schedule, and supervise student employees to support the daily operations of the office.
• Respond thoughtfully to sensitive and time-sensitive student situations, triaging concerns and connecting individuals with the appropriate campus resources.

Skills

Customer service

Communication

Organization

Discretion

Education

Associate's degree

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Boston University is seeking an Administrative Coordinator for Student Academic Services at the Boston campus. You will serve as the first point of contact for students, faculty, staff, parents, and University partners, providing courteous, accurate, and timely assistance while coordinating appointments and front desk operations.

The role requires 1-3 years of administrative or higher education experience, an associate's degree (bachelor's preferred), and strong organizational and communication